EyeCare Partners · 6 hours ago
Medical Assistant /Triage Specialist - Full-time, full benefits, no weekends!
Beavercreek, OH
Full-time
Onsite
Entry Level
1+ years expEyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a mission to enhance vision and improve lives. They are seeking a Triage Specialist to manage patient calls, provide information, schedule appointments, and assist with various administrative tasks in the ophthalmology department.
Hospital & Health Care
Responsibilities
Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox
Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments
Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
Fax and electronically send items to pharmacy or physicians offices as requested
Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request
Manage doctor to doctor calls, doctor to patient calls
Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled
Keep sample drug log in compliance with Ohio State Pharmacy Board requirements
Other duties as assigned
Qualification
Required
High school graduate with computer experience
At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills
Must receive or maintain OSC or higher licensure
Demonstrates quality patient service during interactions with patients, coworkers, and vendors
Exhibits a positive attitude and is flexible in accepting work assignments and priorities
Meets attendance and tardiness expectations
Is dependable; follows policies and procedures
Maintains professionalism in interactions with patients and coworkers
Performs quality work and consistently exhibits initiative
Preferred
Extensive ophthalmic/optometric experience
Benefits
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Optical Education Reimbursement
Competitive Base Pay
Company
EyeCare Partners
At EyeCare Partners, we are on a mission to reinvent eye care by creating a network of optometry and ophthalmology practices that bring together a wealth of expertise, resources and knowledge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchel Jones
Division CFO - Optometry
Nicholas Anguish
Division Chief Financial Officer - Ophthalmology
Recent News
2025-10-07
2025-08-21
Morningstar.com
2025-08-19
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