Junction · 8 hours ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$90K/yr - $130K/yr
2+ years expJunction is a company focused on building the infrastructure layer for diagnostic healthcare, aiming to make patient data accessible and actionable. They are looking for a Technical Support Engineer who will investigate and diagnose technical issues, improve documentation, and deliver excellent customer experience in a fast-paced environment.
Developer APIsHealth CareSoftware
No H1B
Hiring Manager
Lyn Vallet
Responsibilities
Investigate and diagnose technical issues
Trace issues through logs and our services
Understand and reproduce errors to find the root cause
Share clear updates with customers and engineers
Read code to spot where things break
Use AI tools to speed up debugging
Make small fixes when appropriate, and escalate when needed
Work with users from senior engineers to non-technical operators
Adjust your communication based on the audience
Respond quickly with accurate, thoughtful answers
Write clear docs that reduce repeat questions
Build small tools or scripts to speed up your workflow
Flag recurring issues and suggest improvements
Qualification
Required
Customer obsessed: You like helping people unblock real problems
Technical at the core: You're comfortable reading code and navigating logs
Support-minded: You see support as a craft, not a stepping stone
Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround
You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in
You're mission-driven. Building technology that improves healthcare matters to you
You're a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet
You're comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity
You communicate clearly. You can explain technical things in a way that makes sense for whoever you're speaking with
You're comfortable with code. You've spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently
Benefits
Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
Regular in person offsites, last were in Morocco and Tenerife
Bi-weekly team happy hours & events remotely
Monthly learning budget of $300 for personal development/productivity
Flexible, remote-first working - including $1K for home office equipment
25 days off a year + national holidays
Healthcare cover depending on location
Company
Junction
Junction (formerly Vital) is an API for collecting health data that allows developers to build personalized healthcare applications.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.02MKey Investors
Point NineY Combinator
2022-06-03Seed· $2.9M
2021-08-31Pre Seed· $0.12M
2020-03-22Series Unknown
Leadership Team
Maitham Dib
CEO/Founder
Naiara Dussan
Head of Customer Success and Lab Operations
Recent News
Seattle TechFlash
2025-06-06
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2025-03-12
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