Simple, a Netsmart solution · 6 hours ago
Client Success Coordinator
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expSimple, a Netsmart solution, is seeking a Client Success Coordinator to manage the business relationship with new and existing clients. The role involves ensuring successful client adoption and experience while identifying opportunities for growth through Netsmart solutions and services.
AnalyticsComputerSoftware
No H1B
Responsibilities
Serve as the client’s main point of contact for business relationship activities to include implementation, ongoing training, adoption or enhancement initiatives, integration, contract maintenance and renewals, and ongoing industry and product knowledge
Conduct proactive client business reviews, data research, monitoring and outreach to identify and resolve barriers to satisfaction and retention
Leverage existing strategies to create marketing and sales plans for clients, prospects and client segments. Perform platform demos for potential new clients in coordination with other Netsmart teams
Effectively communicate solution offerings, technology, and consulting services and identify opportunities to up-sell and expand client portfolio for total client value and foster healthy client relationships
Interface and advocate for the client through collaboration across sales, professional services, product management and development teams to resolve current challenges and identify future solutions. Manage escalations and projects with the client as needed. Maintain data integrity in CRM and/or support ticketing systems through ongoing data cleanup, documentation, management, and billing
Develop industry, regulatory, and competitive knowledge and expertise as well as familiar with best practices within assigned clients
Qualification
Required
Bachelor's degree of equivalent work experience
At least 1 year sales, implementation, support or product management related work experience on a SaaS product
Proficient in Microsoft Office with advanced Excel skills
Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload
Demonstrated analytical and problem-solving abilities
Strong collaborative skills
Communicate effectively with various audiences through clarification, understanding of complex problems, and presentation skills
Preferred
Sales, implementation, support or product management related work experience on assigned SaaS product
Health care information technology (HCIT) solution strategy or consulting work experience
Company
Simple, a Netsmart solution
Post-acute care is complex. Your software should be simple. 8,500+ healthcare providers trust Simple for post-acute success.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-07-01Acquired
Company data provided by crunchbase