Serenity Healthcare · 12 hours ago
Customer Service Manager
Goodyear, AZ
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expSerenity Healthcare is a mental health clinic that provides advanced, evidence-based treatments in a supportive environment. They are seeking a Customer Service Manager to manage daily clinic operations and enhance patient experiences, focusing on building high-performing teams and ensuring efficient clinic workflow.
Mental Health Care
Responsibilities
Lead daily operations of a high-volume mental health clinic
Coach, develop, and hold teams accountable to service and performance standards
Ensure patient experiences are welcoming, efficient, and professional
Oversee scheduling, patient flow, and clinic workflow
Monitor and improve KPIs related to volume, efficiency, and experience
Qualification
Required
3+ years of leadership or operations experience in a high-volume environment
Proven ability to manage KPIs and have direct performance conversations
Strong communication skills with both people and data
Ability to lead confidently in a fast-paced, growth-oriented setting
Preferred
Experience in healthcare, behavioral health, hospitality, or service leadership
Customer experience or relationship-based sales background
Experience leading teams through growth or change
Benefits
90% employer-paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after first year)
10 paid holidays
Company
Serenity Healthcare
At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Azfar Malik
CEO & President
David Cody Gally
Physician Liaison || Partnerships & Consulting
Recent News
Digital Journal
2025-07-31
2025-02-25
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