Eastern Bank · 18 hours ago
Customer Support Specialist I
601 Edgewater Drive, Wakefield, MA, 01880, US
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrEastern Bank is seeking a Customer Support Specialist I to serve as the first line of response for incoming customer calls. The role involves answering inquiries about products and services, maintaining knowledge of bank offerings, and achieving departmental service standards.
BankingFinanceFinancial Services
Responsibilities
Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services
Must maintain a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance, and regulatory requirements
Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer
Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome
Ensures effective customer communication by utilizing superior verbal and written skills
Must be able to handle basic customer complaints and problems with minimal assistance
Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed
Responsible for achieving entry level sales and service standards as set forth by senior management
Qualification
Required
High School Graduate
Must maintain a detailed knowledge base of bank's basic products, services, policies, procedures, maintenance, and regulatory requirements
Can handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer
Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome
Ensures effective customer communication by utilizing superior verbal and written skills
Must be able to handle basic customer complaints and problems with minimal assistance
Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed
Responsible for achieving entry level sales and service standards as set forth by senior management
PC and data entry skills required
Proven previous job stability a must
Must be flexible and adaptable about work schedules, which may include evenings and weekends
Must have the ability to use a headset and sit for long periods of time
Must be able to work in a fast paced, high volume work environment
Preferred
Associate's degree or related knowledge/skills base gained through experience preferred
Customer Service background preferred
Call Center experience preferred
Service and sales background a plus
Benefits
Robust benefits and retirement package
Company
Eastern Bank
Eastern Bank is the largest independent, mutually owned bank in New England and the largest community bank in Massachusetts.
Founded in 1818
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-09-19Acquired
Leadership Team
David Rosato
Chief Financial Officer
Quincy Miller
President/COO/Vice Chair
Recent News
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