Heinen's Grocery Store · 1 day ago
Wellness Department Lead
Lake Bluff, IL, US
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expHeinen's Grocery Store is a family-owned grocery retailer known for its premium-quality products and outstanding customer service. The Wellness Lead is responsible for providing expert customer service and personalized consultations to customers on their health and wellness journeys while maintaining the Wellness Resource Center and supporting department success.
Retail
Responsibilities
Participate in ongoing professional development and training provided by Heinen’s Chief Medical Officer and Chief Registered Dietitian
Deliver prompt, courteous, and knowledgeable customer service with a focus on health education and personalized wellness support
Guide and empower customers to make informed, healthy lifestyle choices
Utilize and maintain proficiency in the HIPAA-compliant software system used for client engagement
Maintain well-stocked, clean, and organized shelves; ensure proper product rotation and accurate signage
Design and execute in-store displays and collaborate with grocery management on product merchandising
Manage product ordering, inventory control, and shrink reduction for the wellness department
Process returns and damaged merchandise in accordance with company policies
Maintain a safe, clean, and welcoming environment within the Wellness Resource Center
Plan, coordinate, and host in-store seminars and customer-facing wellness events
Represent Heinen’s at select community and offsite events, as needed
Qualification
Required
High school diploma or equivalent
Excellent communication, interpersonal, and organizational skills
Strong sense of initiative, resilience, and professionalism
Demonstrates adaptability, enthusiasm, and a collaborative spirit
Culturally competent and able to support customers from diverse backgrounds
Ability to work independently and manage time effectively
Proficient in Microsoft Office, internet applications, and other business software tools
Willingness to travel between Chicago-area store locations and to Cleveland for business meetings
Flexibility to work a non-traditional five-day workweek, including weekends and occasional evenings as required
Preferred
Bachelor's degree in a wellness-related field (e.g., Nutrition, Health Sciences)
Minimum of 2 years' experience in retail, wellness, or customer-facing operations
Benefits
Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
Medical and Pharmacy coverage for full-time associates.
Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
Company-provided Dental and Vision coverage for full-time and part-time associates.
Paid Time Off, including paid sick time.
Company-paid life, short and long-term disability insurance.
Flexible schedules.
Biweekly scheduling for better work predictability.
Closed on 7 major holidays.
Daily professional development and growth opportunities, including leadership development for all associates.
Company-provided associate assistance program.
Family, Parental and Personal Leave options.
20% discount on Heinen's products.
Company
Heinen's Grocery Store
Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Maryann Correnti
CFO
Louis Penny
✴️ DIRECTOR OF IT
Recent News
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