Indiana Regional Medical Center · 1 day ago
IS Help Desk Coordinator - Full Time
Indiana, PA
Full-time
Onsite
Entry Level
2+ years expIndiana Regional Medical Center is seeking an IS Help Desk Coordinator to manage customer support calls and troubleshoot issues. The role involves recording calls, creating trouble tickets, following up with customers, and generating reports to ensure customer satisfaction with IT services.
Hospital & Health Care
Responsibilities
Recording all calls and personally attempting to resolve problems while with the customer on the phone
Determining severity levels of problems and creating trouble tickets and assigning tickets to the appropriate specialty resource
Following up on all trouble tickets with the assigned resource and keeping in contact with the customer to verify completeness and satisfaction level
Generating all needed reports from the help desk software
Escalating, in a timely manner, any/all problems in the open status after their promised completion date and time
Informing customers at defined intervals of the status of their issue
Calling customers and documenting responses upon problem resolution to verify the resolution was to the customer’s satisfaction
Insuring the help desk application is at current software level and all required fixes are installed
Assisting the IS operations supervisor in the preparation and administration of customer satisfaction surveys
Qualification
Required
EDUCATION: Associate degree in related field or equivalent work experience
EXPERIENCE: 2 years experience in the computer support area
EXPERIENCE: Experience in customer support for both hardware and software applications
LICENSURE/CERTIFICATION: N/A
Company
Indiana Regional Medical Center
Indiana Regional Medical Center, 194-bed not-for profit community hospital, has been serving Indiana County and surrounding communities since 1914.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Ickowski, CPA, MBA
CFO - Pennsylvania Mountain Care Network
Brett Braun
Chief Operating Officer
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