SERB Pharmaceuticals · 8 hours ago
Marketing Operations Manager
Philadelphia, PA
Full-time
Hybrid
Mid LevelSERB Pharmaceuticals is a fast-growing specialty pharmaceutical company that provides life-saving medicines for patients facing rare conditions. The Marketing Operations Manager will ensure efficient execution of marketing initiatives, manage complex workflows, and oversee compliance through various operational processes and systems.
Emergency MedicineHealth CareManufacturingMedicalPharmaceutical
Responsibilities
Manage all operational aspects of the PRC review process for materials submitted through Veeva Vault / PromoMats
Perform quality control (QC) checks on all materials prior to PRC submission to ensure completeness, accuracy, and readiness
Ensure QC reflects prior reviewer comments and required updates
Set agendas and facilitate PRC meetings, including real-time documentation of reviewer comments
Partner with Heads of Marketing to prioritize submissions and align timelines with business needs
Act as primary liaison with Regulatory, Legal, Medical, and external agencies to ensure SOP-compliant processes are followed
Support OPDP submissions in accordance with regulatory requirements
Track material lifecycle including approvals, re-approvals, expirations, and archiving
Manage material movement through electronic workflows in accordance with PRC SOP timelines
Ensure all materials meet established review criteria prior to circulation
Confirm appropriate linkage of references and relationships between related jobs within Veeva PromoMats
Reconcile, clarify, and incorporate reviewer comments prior to final approval
Schedule and coordinate all meetings related to material review and approval
Establish and maintain tracking systems to monitor document lifecycle and compliance
Manage logistics for congresses, including timelines, vendors, internal coordination, liaising registrations, and on-site support coordination
Oversee operational elements of congress-related budget management and tracking
Partner with marketing teams to align congress strategy with executional logistics and pull-through planning
Support marketing operations across multiple business units and a large US product portfolio
Manage inventory and fulfillment of marketing materials, including coordination with vendors such as Mimeo
Oversee signature printing in alignment with approved marketing guidelines
Ensure consistency and compliance across operational processes
Oversee marketing operations tools and platforms, including Veeva Vault and related systems
Train PRC members and external agencies on tools, workflows, and SOP requirements
Monitor system usage and behaviors to ensure effective and compliant execution
Identify workflow bottlenecks and lead process improvement initiatives
Participate in cross-functional meetings to address challenges and recommend enhancements
Track and manage specific elements of marketing budgets to ensure alignment with approved plans
Analyze marketing and operational data to assess performance and efficiency
Develop reports and dashboards to support leadership decision-making
Ensure adherence to PRC SOPs, timelines, and regulatory requirements across the organization
Identify and escalate instances of noncompliance to management
Coordination with relevant stakeholders to ensure appropriate capture of Sunshine and transparency spend reporting from marketing programs
Creation of processes on an as-needed basis
Maintain audit-ready documentation and processes
Perform other operational projects or duties as assigned based on evolving business needs
Support continuous improvement initiatives across marketing operations
Qualification
Required
Bachelor's degree in Marketing, Business Administration, Life Sciences, or related field
Experience in pharmaceutical or biotech marketing operations or commercial operations
PRC/MLR coordination
Hands-on experience with Veeva Vault / PromoMats
Strong project management and prioritization skills in a fast-paced environment
Excellent attention to detail and ability to manage complex workflows
Preferred
Experience supporting multiple brands or business units
Congress and meeting operations experience
Familiarity with marketing automation, CRM platforms, AI, and/or reporting tools
Experience with data visualization tools
Benefits
Hybrid Working (3 days on-site in office per week)
Vacation, Personal and Sick time
15 Paid Company Holidays
Medical, Dental, Vision and other Voluntary benefits
Paid Parental Leave
Tuition Assistance
Discretionary Bonus Plan
Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.
Company
SERB Pharmaceuticals
SERB Pharmaceuticals focuses on treating critical conditions, primarily in emergency care and rare diseases.
Founded in 1951
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Vanessa Wolfeler
Chief Executive Officer
Vignesh Rajah
Chief Medical Officer
Recent News
Pharma Letter
2025-11-20
SERB Pharmaceuticals
2025-11-19
globallegalchronicle.com
2025-10-04
Company data provided by crunchbase