Carvana · 13 hours ago
ADESA Customer Experience Advocate
Tempe, Arizona
Full-time
Onsite
Entry Level
$18/hr - $19/hr
1+ years expCarvana, through its subsidiary ADESA, operates over 50 locations across the US, providing various vehicle services. The Customer Experience Advocate role focuses on delivering exceptional service through multiple communication channels and ensuring customer inquiries are handled efficiently.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Support inbound inquiries from internal and external customers as they interact with our online tools, products, and services
Follow up or initiate outbound calls related to titles, vehicles, etc. to ensure our customers are provided information when time is of the essence
Resolve product or service problems by identifying issues quickly, clarifying the customer’s request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem to attain First Contact Resolution
Escalate customer issues that require next-level review or technical expertise
Serve as a connection between the customer and various departments - connecting the dots to seamlessly meet customer support needs
Proactively provide feedback to supervisors and other stakeholders regarding customer issues or when system functionality is impacting the ability to transact
Bring a positive and contagious attitude to work each day, supporting both your coworkers and customers
Collect and communicate accurate and complete information by using the right methods and following procedures for creating cases in our system
Support other ad hoc projects and tasks as assigned
Qualification
Required
High school diploma or equivalent required
Minimum 1 year of customer support or call center experience
Proficient computer skills and familiarity with Microsoft or Google Suite applications
Excellent verbal and written communication skills
Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues to achieve First Contact Resolution
Demonstrated aptitude for active listening, critical thinking, and problem-solving skills
Proven track record of superior customer service skills
Demonstrated ability to quickly learn new technology and a desire to solve problems efficiently
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Ability to commute 5 days per week to our beautiful Tempe HQ
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English
Hiring is contingent on passing a complete background check
Preferred
Associate degree preferred
Benefits
Competitive Pay
Quality Benefits
Holiday and Paid Time Off
Education and Equipment Reimbursement Programs
Matching 401(k)
Career Path Opportunities
And More!
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
legacy.thefly.com
2026-02-05
Company data provided by crunchbase