University of Miami · 3 hours ago
Customer Service Representative 3 (H)
Medley, FL
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of Miami is a leading academic medical center providing exceptional patient care and education. They are seeking a Customer Service Representative 3 to address various customer inquiries and guide lower-level staff while handling complex issues.
Higher Education
Responsibilities
Assists lower level customer service staff with day-to-day requests
Receives, addresses and responds to general inquiries, requests for service/support and/or complaints
Researches all inquiries in order to address any issues or concerns
Refers concerns to other service areas/departments for follow-up, as needed.Resolves complex and unusual problems and communicates solution or requested information to the customer
Verifies that appropriate changes/resolutions have been finalized
Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database
Escalates and refers unresolved customer grievances to department leadership for further review, as necessary
Reviews and processes confidential information with discretion. Adheres to University and unit-level policies and procedures and safeguards University assets
Qualification
Required
High school diploma or equivalent
Minimum 2 years of relevant experience
Ability to communicate effectively in both oral and written form
Ability to recognize, analyze and solve a variety of problems
Ability to process and handle confidential information with discretion
Ability to work evening, nights, and weekends as necessary
Ability to lead, motivate, develop and train others
Proficiency in computer software (i.e., Microsoft Office)
Benefits
Medical
Dental
Tuition remission
And more
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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