KPMG US · 1 day ago
Senior Specialist, SaaS Platform Management
Fort Worth, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expKPMG is a leading advisory firm currently seeking a Senior Specialist in SaaS Platform Management to join their Managed Services practice. This role involves delivering client-facing service excellence, overseeing production support activities, and collaborating with various stakeholders to drive successful platform changes and improvements.
Financial Services
No H1B
Responsibilities
Deliver client-facing service excellence by leading day to day support across a complex, multi-vendor ecosystem, ensuring timely issue resolution and strong stakeholder engagement
Oversee production support activities including incident triage, root cause analysis, tracking, escalation management, and communication of status updates to clients and internal teams
Gather, analyze, and document business requirements to support enhancements, integrations, and operational processes across SaaS platforms
Collaborate with vendors, technical teams, and business partners to drive successful delivery of platform changes, system configurations, and process improvements
Support testing cycles (UAT, regression) including test planning, execution, and validation to ensure high quality production deployments
Maintain operational documentation including process flows, functional specifications, support materials, and client-facing guidance to ensure consistency and accuracy
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Qualification
Required
Minimum three years of recent experience in a hybrid role encompassing business analysis, production support, and service delivery for enterprise SaaS platforms such as Workday, SAP, Oracle, and ServiceNow
Bachelor's degree from an accredited college or university is required
Demonstrated experience in IT Service Management (ITSM), including incident/problem management, change management, and ensuring adherence to Service Level Agreements (SLAs)
Proven ability to act as a liaison between business and technical teams to both define new requirements and drive the resolution of complex production issues
Strong analytical and problem-solving skills, with experience in Root Cause Analysis (RCA) and translating business needs into functional specifications and operational workflows; experience leveraging operational data and user feedback to drive continuous service improvement, resulting in enhanced platform stability, automated workflows, and a better user experience
Excellent communication, stakeholder management, and documentation skills with an ability to work independently across multiple priorities in a fast paced environment while building strong client partnerships
Travel may be required based on engagement needs
Applicants must be authorized to work in the U.S. without the need for employment based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H 1B, L 1, TN, O 1, E 3, H 1B1, F 1, J 1, OPT, CPT or any other employment based visa)
Benefits
Medical and dental plans
Vision coverage
Disability and life insurance
401(k) plans
Robust suite of personal well-being benefits to support your mental health
Personal Time Off per fiscal year
Calendar of holidays to be observed during the year
Two breaks each year where employees will not be required to use Personal Time Off
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
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