KSM (Katz, Sapper & Miller) · 1 day ago
Director of IT Operations
Indianapolis
Full-time
Hybrid
Director/Executive
10+ years expKSM is one of the top 50 largest independent advisory, tax, and audit firms in the United States, seeking a Director of IT Operations. This role is responsible for ensuring reliable and scalable technology services across a hybrid environment, leading core IT Operations functions, and fostering strong relationships with business leaders to enhance service delivery.
AccountingProfessional Services
Responsibilities
Serve as a trusted business partner to firm leadership by translating business priorities into clear operational roadmaps, service outcomes, and tradeoffs
Provide thought leadership for IT Operations by defining and evolving service standards, operating principles, and governance that improve consistency and reduce friction across the firm
Lead and manage the IT Operations team, including infrastructure, support services, and business applications operations; coach leaders, develop talent, and build a one team culture
Establish and run an effective IT service management operating rhythm including service reviews, incident management, problem management, change management, performance reporting, and continual improvement
Drive measurable improvements in service reliability and user experience through clear ownership, root-cause discipline, and standardization across offices
Oversee the IT operations budget, working closely with the CTO to plan, forecast, optimize spend, and report on financial metrics and vendor performance
Manage infrastructure investments and endpoint inventory and refresh cycles; ensure lifecycle planning is standardized and predictable
Ensure the availability and scalability of the firm’s IT infrastructure across multiple offices; proactively manage risk and capacity
Quarterback cross-functional operational initiatives by aligning stakeholders, clarifying ownership, and removing blockers; deliver predictably with a calm, partnership-first approach
Lead M&A IT due diligence and integration processes, including Day-0 readiness planning, stabilization, and operational handoff into steady-state support
Develop and maintain business continuity plans, including disaster recovery and incident response collaboration; plan and execute tabletop exercises and drive follow-up improvements
Oversee the planning and execution of IT projects that land in operations, ensuring they are delivered on time and within budget and are supportable long-term
Plan and execute office location moves, ensuring seamless IT setup and operation
Foster a culture of service excellence and strong communication; set expectations early, avoid surprises, and maintain high trust with stakeholders
Work closely with the Security group to ensure operational practices support security controls, monitoring, and compliance needs
Work closely with the Innovation group to operationalize new capabilities responsibly by scaling what works and retiring what doesn’t
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
10+ years of experience as an IT infrastructure architect or engineer
10+ years in an IT Operations leadership role, including leading managers and building high-performing teams
Demonstrated strength as a business partner with the ability to build relationships with senior stakeholders, influence decisions, and translate technical complexity into business options and outcomes
Proven ability to establish and run effective service management practices, including incident management, problem management, change management, service ownership, metrics, and continuous improvement
Extensive experience in leading IT due diligence and integration for M&A
Proven track record in business continuity planning, disaster recovery, and incident response
Experience managing multi-office IT infrastructure in a hybrid work environment
Strong financial discipline including budget ownership, forecasting, vendor management, and cost optimization
Excellent project management skills with experience in managing large-scale IT initiatives and operational transitions
Exceptional leadership, communication, and organizational skills with a calm, low-drama approach to execution
Preferred
Strong preference for ITIL certification, ITIL Foundation at minimum; higher levels a plus
Experience with Jira and other project management tools is a plus
Company
KSM (Katz, Sapper & Miller)
KSM (Katz, Sapper & Miller) is a nationally recognized advisory, tax, and audit firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tim Cook
CEO and President
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