Horizontal Talent · 1 day ago
Application Support Specialist
Minneapolis, MN
Contract
Hybrid
New Grad, Entry Level
$10/hr - $28/hrHorizontal Talent is seeking an Application Support Specialist to ensure the stability and reliability of a key business application. The role involves providing technical and functional support, managing service requests, and collaborating with various teams to resolve application issues.
Business DevelopmentConsultingStaffing Agency
Hiring Manager
Ali Provos
Responsibilities
Provide daily support to maintain optimal application performance and availability
Diagnose and resolve application issues, escalating as necessary to ensure service quality
Manage service requests and incidents through a ticketing system, while adhering to service level agreements
Work collaboratively with product, engineering, and infrastructure teams to identify and fix defects
Conduct root cause analyses and document solutions to prevent reoccurrences
Maintain detailed application documentation, runbooks, and procedures
Facilitate user onboarding, access management, and necessary training
Qualification
Required
Experience in application or production support, or a related IT support role
Proficiency in troubleshooting and problem-solving
Knowledge of ticketing systems like ServiceNow, Jira, or Zendesk
Ability to convey technical concepts clearly to non-technical audiences
Adept at working in fast-paced, service-oriented environments
Preferred
Experience with SaaS, web-based, or enterprise applications
Familiarity with Agile methodologies
Background in retail or large-scale enterprise operations
Company
Horizontal Talent
Horizontal Talent provides staffing services for IT, digital marketing, and strategic markets.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeremy Langevin
Co-Founder and CEO
Company data provided by crunchbase