H&S Energy Group · 20 hours ago
Service Bay Advisor
SoCal 2036, Corona Del Mar, CA, US
Full-time
Onsite
Entry, Mid Level
$30/hr - $32/hr
2+ years expH&S Energy Group is seeking a Service Bay Advisor, who serves as the primary point of contact between customers and the service team. This role focuses on greeting customers, scheduling appointments, and ensuring a positive customer experience while coordinating workflow within the service bay.
Retail
Responsibilities
Greet customers in a professional, friendly manner and assess their service needs
Gather vehicle and customer information, listen to concerns, and translate them into clear service requests
Prepare and explain repair estimates, service recommendations, and maintenance schedules
Communicate effectively with customers about repair progress, timelines, and any additional findings
Handle customer inquiries, concerns, and complaints promptly and professionally
Ensure customer satisfaction through follow-up communication and post-service reviews
Create, track, and close work orders accurately using the company’s service management system
Schedule and prioritize service appointments to balance technician workload and minimize downtime
Coordinate vehicle movement between the service bay, parking areas, and customer pickup
Maintain close communication with technicians regarding diagnostic results and repair progress
Verify that all required parts, materials, and documentation are available for scheduled work
Assist the Service Bay Manager in daily workflow and operational planning
Ensure compliance with company policies, environmental standards, and safety procedures
Maintain organized and accurate records of service requests, invoices, and payments
Support marketing and promotional initiatives related to automotive services
Contribute to maintaining a clean, organized, and safe work environment in both customer and service areas
Qualification
Required
High school diploma or equivalent required
2–4 years of customer service experience in an automotive or related environment required
Valid driver's license with a clean driving record required
Excellent communication and interpersonal skills
Strong organizational and time management abilities
High attention to detail and accuracy in documentation
Ability to multitask and adapt to a fast-paced environment
Professional demeanor and customer-first attitude
Preferred
Some college or technical coursework preferred
Knowledge of vehicle maintenance and repair processes preferred
Proficiency in Microsoft Office and point-of-sale or service management software
Company
H&S Energy Group
We operate retail gasoline service stations along with convenience and grocery stores under the well-recognized brands, Extra Mile and Power Market.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Moe Haris
Chief Financial Officer
Nicolas Szyszko
HR Business Partner
Company data provided by crunchbase