T-Mobile · 1 day ago
Business Analysis Manager - Care Voice of the Customer Program Support
Frisco, Texas
Full-time
Hybrid
Senior Level
5+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive rewards package. The Business Analysis Manager will support the Care Voice of Customer program by ensuring the accuracy and health of VOC programs, managing data insights, and collaborating with cross-functional teams to enhance business processes and customer experiences.
InternetMobileTelecommunicationsWireless
Responsibilities
Monitors the health and stability of the Care VOC KPIs. Partners cross-functionally with stakeholders, forntline teams and with vendors to resolve issues
Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis
Develop and maintain data and reporting solutions including dashboards, reports, and self-service tools to support enterprise goals
Participate in the design and administration of reporting structures and interfaces for standardized use across teams
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience
4-7 years Working experience solving analytical problems using quantitative approaches
4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.)
4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment
Problem Solving
Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives
Financial Modeling
At least 18 years of age
Legally authorized to work in the United States
Preferred
Working experience with Python, R, Go or similar statistics or data science language
Telecommunications
Benefits
Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Maryland Daily Record
2026-02-08
Company data provided by crunchbase