Fortra · 22 hours ago
Professional Services Consultant
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $90K/yr
2+ years expFortra is a company focused on tackling meaningful challenges and fostering a supportive environment. They are seeking a Professional Services Consultant responsible for deploying software solutions to customers, collaborating with cross-functional teams, and delivering formal training as needed.
ConsultingCyber SecurityTraining
Responsibilities
Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as: integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
Develop custom scripts, utilities, or integrations to fulfill customer needs
Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
Support projects by delivering timely status updates to internal and customer teams
Ability to troubleshoot technical issues to resolve customer problems
Execute customer/project requirements and escalate issues to leadership when necessary
Deliver services and support both onsite and remote
Assists PMO to define the project scope, goals, and deliverables and report on progress
Authority to act within defined policies inside area of expertise/knowledge as directed
Support Services revenue objectives by maintaining 65% billable utilization
Other duties as assigned
Qualification
Required
2-3 years of experience in Consulting, Customer Success, Services Coordination, Support or Training
Excellent communication skills with both technical and non-technical audiences
Solid problem-solving skills
Good aptitude for troubleshooting
Fundamental understanding of network connectivity, web interfaces, end point management and software deployment
Experience with successfully managing external stakeholders through conflict resolution
Proactive, adaptable, and receptive to feedback
Benefits
Health, dental, and vision coverage as of hire
Immediate enrollment in 401(k), HSA, and FSA plans
Flexible PTO policy
Tuition and personal enrichment reimbursement
Option to enroll in ID Theft Protection Program
Company
Fortra
Fortra provides product training, product services, managed services, and consulting services.
1001-5000 employees
H1B Sponsorship
Fortra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (5)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-06Private Equity
2015-08-18Acquired
Leadership Team
Kate Bolseth
CEO
Justin "JR" Ritchie
Deputy Chief Financial Officer
Recent News
2025-10-30
Company data provided by crunchbase