Hewlett Packard Enterprise · 2 hours ago
HPC & AI Software - Engineering Resolution Engineer
United States
Full-time
Remote
New Grad, Entry Level
$72K/yr - $166K/yr
0+ years expHewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. This role involves providing customer support for Workload Manager and Job Scheduler software products, analyzing software issues, and collaborating with vendors to resolve technical problems.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
No H1B
Security Clearance Required
Responsibilities
Willing and able to obtain security clearance
Must be able to provide after-hours support when necessary
Provide technical support for customer reported issues escalated to level 3 support
Analyze, reproduce, isolate and resolve issues
Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation
Document/communicate throughout the whole process of working an issue until closure
Create and review selected customer documentation and notices
Perform selected product pre-release testing
Qualification
Required
Willing and able to obtain security clearance
Must be able to provide after-hours support when necessary
Provide technical support for customer reported issues escalated to level 3 support
Analyze, reproduce, isolate and resolve issues
Escalate unresolved issues internally to HPE R&D or to vendors depending upon isolation
Document/communicate throughout the whole process of working an issue until closure
Create and review selected customer documentation and notices
Perform selected product pre-release testing
Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent
Typically 0-2 years experience
Knowledge and experience of Linux operating systems and networking
Knowledge and experience with programming environments, i.e. C, Fortran, Python, MPI
Experience with debugging and performance analysis tools (CPE tools and libraries)
Experience with batch scripting
Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure
Ability to multi-task and prioritize, switching between working several issues at once
Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
Business Standard India
2026-02-08
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