Ledgent Technology · 8 hours ago
Client Services Representative - Mortgage
United States
Contract
Remote
New Grad, Entry Level
$22.31/hr - $22.31/hrLedgent Technology is seeking a detail-oriented and customer-focused Client Services Representative to support daily operations within their title company. This role serves as a key point of contact for a broad and diverse client base, ensuring timely responses and accurate routing of requests.
Staffing & Recruiting
Hiring Manager
Catherine R.
Responsibilities
Monitor and manage incoming communications via shared inboxes from borrowers, lenders, and title vendors
Work with a wide client base that may have different expectations, communication styles, and preferred methods of contact
Review emails and uploaded loan documents for completeness and availability
Respond directly to inquiries when information is available and appropriate
Forward emails or requests to the correct internal team when action is required, either via email or by creating system actions to route items into the applicable team queue
Upload loan documents accurately into internal systems
Answer incoming phone calls through assigned phone queues and provide professional, timely assistance
Maintain clear, accurate, and consistent communication while adhering to company service standards
Document all actions and communications according to internal procedures
Qualification
Required
High school diploma or equivalent required; additional education a plus
Strong written and verbal communication skills
Ability to adapt communication style to meet the needs of different clients
Ability to manage multiple inboxes, systems, and phone queues simultaneously
High attention to detail and strong organizational skills
Comfortable working in a fast-paced, deadline-driven environment
Customer service mindset with a professional phone presence
Strong judgment in prioritizing and routing tasks accurately
Flexibility and adaptability when working with various client types
Team-oriented with the ability to work independently
Preferred
Previous experience in title, escrow, or real estate services
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase