Peabody Companies · 18 hours ago
Software Support Associate
Braintree, MA
Full-time
Onsite
Entry Level
$70K/yr - $75K/yr
1+ years expPeabody Companies is a management company that oversees a diverse portfolio of residential housing. They are seeking a Software Support Associate to manage support tickets and ensure operational efficiency across their housing portfolio, acting as a liaison with software vendors and facilitating system enhancements.
LeasingMarketingProperty ManagementReal Estate
Responsibilities
System Administration: Serve as an in-house RealPage administrator, managing platform settings, user roles, permissions, workflows, and data integrity
Ticket Management: Triage, prioritize, and resolve software support inquiries within the ticketing system. Ensure all resolutions are documented to build a robust internal knowledge base
Operational Support: Facilitate the onboarding and offboarding of properties within the management software and support ongoing system enhancements
Vendor Liaison: Act as the primary point of contact for external software vendors to resolve complex system-wide issues
Internal Communication: Draft and distribute clear communications regarding system updates, best practices, and emergency outage notifications
Continuous Improvement: Participate in regular system analysis meetings to identify recurring issues and recommend standards for improvement
Qualification
Required
Degree/Certification in Business, Accounting, or Information Systems OR 2+ years of experience in Property Management (Affordable Housing experience is a major plus)
1–3 years of experience with RealPage or similar Property Management Software
At least 1 year of experience in a technical or software support role
Proficiency in Microsoft Office Suite
Strong aptitude for learning new software applications and adapting to system updates
Exceptional problem-solving skills and mathematical aptitude
Ability to translate complex technical issues into easy-to-understand instructions for end-users
Strong listening skills and the ability to manage user expectations under pressure
Proven ability to multi-task and manage competing priorities in real-time
Benefits
Medical
Dental
401(k)
STD
Life insurance
Employee Assistance Programs (EAP)
Paid time off
Paid holidays
Paid training
Tuition reimbursement
Wellness programs
Employee referral bonuses
Flex spending
Company
Peabody Companies
Based in Braintree, MA, The Peabody Companies is a multifaceted real estate firm dedicated to delivering premium services across an array of areas, including residential and condominium management, commercial management, marketing, leasing, facilities management, procurement, vendor management, construction, capital improvement oversight, resident relocation, supportive and assisted living services, and real estate brokerage services.
501-1000 employees
H1B Sponsorship
Peabody Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$6MKey Investors
TD Bank
2018-11-07Debt Financing· $6M
Leadership Team
Karen Fish-Will
Principal & CEO
Melissa Fish-Crane
Principal & Chief Executive Officer
Recent News
2025-09-24
2025-09-24
Company data provided by crunchbase