Cooperidge Consulting Firm · 14 hours ago
Customer Service Manager
Mentor, OH
Full-time
Onsite
Mid, Senior Level
$100K/yr - $115K/yr
3+ years expCooperidge Consulting Firm is seeking a Customer Service Manager for a premier manufacturing leader in Mentor, OH. This high-visibility leadership role is responsible for overseeing sales operations and ensuring alignment between various departments to meet customer commitments while leading a team of Sales Representatives.
Logistics & Supply Chain
Responsibilities
Operational Oversight: Direct daily order execution, ensuring 100% accuracy in order entry and the fulfillment of all customer commitments
Team Leadership: Manage and mentor a team of Sales Representatives and Senior Sales Representatives through active coaching and performance feedback
Strategic Liaison: Collaborate cross-functionally with Operations and Supply Chain to reconcile customer demand with real-time manufacturing capacity
Account Stewardship: Own the relationships with key accounts and serve as the primary escalation point for service, delivery, and commercial issues
Commercial Integrity: Oversee pricing, formal quotations, and margin discipline; manage warranty and service claims to ensure compliance with company policy
System Mastery: Spend the first :90 days performing frontline Sales/Account coordination to gain a deep technical understanding of the company's systems
Process Improvement: Identify bottlenecks in the customer journey and champion continuous improvement initiatives to enhance service performance
Compliance & Ethics: Ensure all sales and service activities comply with applicable laws, promoting a culture of professionalism and accountability
Qualification
Required
Bachelor's degree or equivalent professional work experience is REQUIRED
3-5 years of relevant experience in customer service management, sales operations, or account management within a manufacturing or technical environment
Proven track record of managing direct reports (Sales or Customer Service Reps)
Ability to quickly learn complex ERP/CRM systems and operational cadences
Strong negotiation and problem-solving skills for handling high-level account escalations
Understanding of pricing models, quotations, and margin maintenance
Exceptional ability to build bridges between internal departments (Operations/Finance) and external customers
Benefits
Comprehensive health, vision, and dental insurance plans
Life insurance coverage
401(k) retirement plan with company matching contributions
Paid time off including vacation, sick leave, and holidays
Opportunities for career growth and advancement
Company
Cooperidge Consulting Firm
Our mission is to support our clients' success by delivering top-quality personnel, delivering a high level of customer service and driving innovation in the both the commercial and government contracting space.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase