Trilyon, Inc. · 8 hours ago
AI Product Support
United States
Full-time
Remote
Entry, Mid Level
2+ years expTrilyon, Inc. is seeking a Product Support Specialist to help deliver AI solutions to users. In this role, you will respond to user needs, investigate issues, and collaborate with internal teams to enhance user experience with Anthropic products.
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Hiring Manager
Senthil Kumaran
Responsibilities
Become an expert in all Anthropic products
Respond to user support cases in a high volume environment
Clearly and empathetically communicate with a wide range of user personas
Prioritize critically and comfortably adapt to an ever-evolving product landscape
Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
Provide suggestions for improving user satisfaction through support processes, as well as to increase efficiency and drive down contact rates
Qualification
Required
Become an expert in all Anthropic products
Respond to user support cases in a high volume environment
Clearly and empathetically communicate with a wide range of user personas
Prioritize critically and comfortably adapt to an ever-evolving product landscape
Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
Provide suggestions for improving user satisfaction through support processes, as well as to increase efficiency and drive down contact rates
Preferred
Have 2+ years of experience with high volume product support, preferably in a second tier or escalated support team
Have demonstrated an ability to thrive in fast-paced, reactive situations
Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user's question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
Have crisp but kind written communication skills and a deep care for the details
Enjoy helping others learn about new features and complex concepts
Are persistent and curious; you enjoy tracking down bugs or issues and are energized by fixing issues at scale for all similar users
Have experience contributing to the foundations of a support team — essential, highly valuable, and often unglamorous work
Are proficient in a technical environment and are interested in Anthropic's products
Company
Trilyon, Inc.
Trilyon, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carolyn Joshua
President & CEO
Company data provided by crunchbase