Pyramid Global Hospitality · 8 hours ago
PBX Operator
Wisconsin Dells, WI
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment. The PBX Operator at Dellshire Resort will serve as the central communication hub, managing all incoming and outgoing calls while ensuring guests and team members receive prompt and accurate assistance.
Hospitality
Responsibilities
Answer and direct all internal and external phone calls promptly, courteously, and efficiently
Greet callers with professionalism and assist with inquiries or transfer calls to the appropriate departments or extensions
Handle guest requests for wake-up calls, messages, and information about resort services
Log and relay accurate messages for guests and team members in a timely manner
Operate resort communication systems, including paging, voicemail, and radio dispatch as needed
Monitor emergency lines and assist in implementing communication procedures during critical situations
Maintain current knowledge of resort facilities, staff, and operations to provide accurate information to callers
Support Front Office, Security, and Engineering with emergencies or urgent communications
Update and maintain internal directories, extension lists and contact sheets
Always ensure confidentiality of guest information and internal communications
Report equipment malfunctions or service interruptions to appropriate technical support
Uphold Dellshire Resort’s service philosophy, ensuring every interaction reflects courtesy, accuracy, and discretion
Qualification
Required
High school diploma or equivalent required
Excellent verbal communication and telephone etiquette
Strong organizational skills with attention to detail and accuracy
Ability to handle multiple phone lines and prioritize under pressure
Professional appearance, calm demeanor, and commitment to guest service
Flexibility to work varied shifts including weekends, evenings, and holidays
Preferred
Previous experience in hospitality, customer service, or switchboard operations preferred
Working knowledge of telephone systems, PBX consoles, and basic office technology
Benefits
Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Ares Management,Bain Capital Credit
2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase