Room & Board · 3 hours ago
Delivery Customer Service & Operations Manager
Tualatin, OR
Full-time
Onsite
Mid, Senior Level
$90K/yr - $105K/yr
7+ years expRoom & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. As a Delivery Center Customer Service & Operations Manager, you will own the overall delivery experience for the Portland market, leading a team of delivery and operations professionals to ensure an exceptional customer and staff experience.
FurnitureHome DecorRetail
Responsibilities
Build a people-first, collaborative culture grounded in clear communication, trust, accountability, and shared success
Attract, develop, and retain top talent; create meaningful coaching, feedback, and growth opportunities that support long-term succession and engagement
Foster exceptional customer experience rooted in empathy, personal connection, and solution-focused decision-making aligned with Room & Board values
Partner closely with retail, merchandising, and cross-functional teams to ensure seamless alignment and a consistent end-to-end customer journey
Maintain a safe, organized, aesthetically aligned facility, engaging the team in upholding standards and supporting sustainable practices
Strengthen operational performance through disciplined process management, efficient inventory flow, and continuous improvement based on insights and best practices
Manage financial and operational outcomes by forecasting effectively, using reporting tools to guide decisions, and building team understanding of business performance
Qualification
Required
7-10+ years of leadership experience in operations, logistics, delivery, warehouse, distribution, or customer-focused retail environments
A demonstrated people-first leadership approach rooted in respect, development, and clear communication
Strong operational discipline with high attention to detail and quality
Exceptional verbal and written communication skills
Strong financial, business, and operational acumen
Proof of identity and legal work authorization required upon hire
Benefits
Three weeks of paid vacation
A generous 401(k) match
Profit-sharing
Employee Stock Ownership Plan
Company
Room & Board
As a 100% employee-owned company, people inspire everything we do.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Champeau
President & Chief Operating Officer
Erin Alexa Skinner
Human Resources Business Partner
Recent News
San Diego Union-Tribune
2025-10-17
Minneapolis / St. Paul Business Journal
2025-03-25
2025-01-08
Company data provided by crunchbase