ConsultNet Technology Services and Solutions · 1 day ago
VP. ITSM
Abilene, TX
Full-time
Onsite
Director/Executive
$170K/yr - $200K/yr
10+ years expConsultNet Technology Services and Solutions is a premier national provider of technology talent and solutions. They are seeking a VP of ITSM to lead and shape the strategy for Service Desk, Field Support, and IT service management, while driving operational excellence and implementing ITSM best practices.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Lead and shape the strategy for Service Desk, Field Support, and IT service management, anticipating emerging technologies and business needs
Drive operational excellence, adopting AI, automation, and self-service tools to improve efficiency and resolution times
Implement and mature ITSM best practices (e.g., ITIL, SIAM, ESM) to optimize workflows and service delivery
Champion a user-centric approach, improving satisfaction, service levels, and business alignment
Monitor performance through analytics, KPIs, and dashboards to drive continuous improvement
Build, mentor, and retain a high-performing, diverse team with future-ready skills
Ensure support processes align with cybersecurity, compliance, and privacy standards
Lead incident response, business continuity planning, and organizational change initiatives
Evaluate and pilot emerging technologies to enhance support capabilities and efficiency
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
10+ years of progressive IT support and service management experience, including 3+ years in a leadership role
ITIL v4 (or later) certification required
Proven track record in transformation, automation, and modernizing IT service delivery
Experience with AI/automation in IT support, cloud-based service platforms, and remote/hybrid workforce support
Technical fluency in cloud, automation, cybersecurity, and modern support tools
Company
ConsultNet Technology Services and Solutions
ConsultNet is a talent solutions company that helps businesses solve complex challenges by integrating talent, technology, and scalable delivery models.
201-500 employees
H1B Sponsorship
ConsultNet Technology Services and Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (9)
Funding
Current Stage
Growth StageLeadership Team
Marnie Nuttall
Chief Financial Officer
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