M3 Networks · 9 hours ago
Technology Alignment Engineer (TAE)
Southlake, TX
Full-time
Hybrid
Mid, Senior LevelM3 Networks is focused on providing exceptional service and technology alignment for their clients. The Technology Alignment Engineer (TAE) plays a crucial role in reducing service demands and ensuring client technologies meet industry standards while identifying opportunities for professional service revenue and enhancing system performance.
Information TechnologyIT ManagementTechnical Support
Responsibilities
Perform scheduled proactive reviews of assigned client environments
Utilize specialized tools for benchmarking client infrastructures
Identify risks linked to outdated or misconfigured systems
Drive down Tickets per Endpoint per Month (TPE/M) and average resolution time
Develop and manage the technical documentation and SOP library
Build and maintain deep knowledge of client technologies
Provide minimal reactive work during onsite proactive visits
Participate in the Noise Abatement Process (NAP) weekly meeting
Exhibit company core values and enhance organizational culture
Represent the company onsite, maintaining relationships with client contacts and executives
Review critical scorecards and compile information requested by other teams
Work remotely, conducting in-depth benchmarking
Seamlessly collaborate with oTAEs and vCIOs for comprehensive client support
Chair the Standards Committee meeting and lead new hire training
Manage the TAE visit schedule and engage in team capacity planning
Oversee KPI reporting, monitor scorecard completion, and implement course corrections
Conduct weekly meetings with vCIOs to share findings and participate in the Weekly NAP Team Meeting
Provide ongoing coaching and conduct 1:1 meetings with TAE team members
Lead new client onboarding tasks
Follow established TAE team documented processes and workflows
Ensure documentation and processes are up to date
Complete reviews and scorecards based on the set schedule
Achieve a 90% proactive / 10% reactive service ratio on scheduled service days
Maintain 100% Effective Utilization (accurate logging) and Agreement Utilization > 95%
Manage assignments according to priority and age
Qualification
Required
Bachelor's degree or equivalent experience in a relevant field
Essential business acumen and strong communication skills
Technical Proficiency: Expertise in relevant technologies with ongoing learning
Organization: Strong organizational, coordination, and multitasking skills
Communication: Advanced skills for effective client and team engagement
Strategic Mindset: Client-focused approach for business needs alignment
Preferred
CompTIA Network+ or Security+ certification preferred
CISSP certification preferred
Training in Six Sigma
Experience in compliance, auditing, and team management
Proven track record of achieving organizational goals and high employee satisfaction
Company
M3 Networks
M3 Networks provides IT support services.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael D. Moore
Founder and CEO
Stephanie Moore, CPA
Chief Financial Officer
Company data provided by crunchbase