C-HIT · 5 hours ago
Operations Lead
Columbia, MD
Full-time
Onsite
Senior Level
5+ years expC-HIT, a CMMI Maturity Level 5 company, focuses on delivering information technology and professional services to Federal and State agencies. They are seeking an Operations Lead to manage daily operations, ensure compliance, and optimize processes while leading and mentoring the operations team.
ConsultingHealth CareSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead daily operations to ensure seamless delivery of services and business processes
Monitor KPIs, SLAs, and operational metrics to maintain high performance and customer satisfaction
Manage incident triage, escalations, and resolution workflows
Ensure compliance with organizational policies, standards, and governance models
Supervise, mentor, and support operations staff across multiple functional areas
Conduct regular team meetings, performance reviews, and training sessions
Foster a culture of accountability, collaboration, and continuous improvement
Identify gaps in workflows and implement process improvements
Develop Standard Operating Procedures (SOPs) and operational playbooks
Work with cross‑functional teams to streamline processes and reduce inefficiencies
Act as the primary point of contact for operational issues and escalations
Work closely with product owners, engineering, project managers, and leadership
Translate business needs into actionable operational requirements
Prepare weekly/monthly operational reports, dashboards, and analytics
Ensure adherence to SLAs, compliance guidelines, and quality standards
Contribute to risk assessment and mitigation planning
Oversee tooling used for operations (ticketing systems, monitoring tools, dashboards)
Collaborate with IT/engineering teams on system upgrades, integrations, and automation
Leverage data insights from tools to improve operational efficiency
Qualification
Required
5–10 years of experience in operations management or service delivery leadership
Strong understanding of operational frameworks (ITIL, Lean, Six Sigma)
Experience with ticketing/ITSM tools (ServiceNow, Jira, Zendesk, Remedy)
Ability to analyze data, create reports, and manage performance metrics
Excellent communication and leadership skills
Strong organizational, analytical, and problem‑solving capabilities
Ability to influence and collaborate with cross-functional teams
High emotional intelligence and stakeholder management skills
Candidate must be US Citizen OR Green Card to obtain Public Trust clearance and must have lived in the United States for at least three (3) out of the last five (5) years
Preferred
ITIL Foundation or higher
Lean Six Sigma (Green Belt/Black Belt)
PMP or similar (optional but beneficial)
Any domain‑specific certification (depending on the environment)
Knowledge of Agile/Scrum methodologies
Experience in high-availability, high-volume operations
Background in DevOps, API operations, or cloud platforms (AWS/Azure/GCP)
Exposure to enterprise CMS, integration platforms, or digital transformation programs
Benefits
Healthcare Benefits
Remote Working Options
Paid Time Off
PTO cash-out
Training/Certification opportunities
Healthcare Savings Account & Flexible Savings Account
Paid Life Insurance
Short-term & Long-term Disability
401K Match & Profit sharing
Employee Assistance Program
Paid Holidays
Much more perks and Voluntary benefits!
Company
C-HIT
C-hit is a consultancy that offers software development and health information technology solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Manoj Chaganti
Co-Founder and COO
Yuri Radams, MBA, PhD, PMP, SAFe Agilist
Chief Transformation Officer & Executive Vice President
Company data provided by crunchbase