NEOGOV · 5 hours ago
Licensing Specialist (Administrative Asst III) - Division of Gaming
Lakewood, CO
Full-time
Onsite
Mid, Senior Level
$51K/yr - $51K/yr
6+ years expNEOGOV is part of the State of Colorado's Department of Revenue, which aims to assist Coloradans in navigating government complexities. The Licensing Specialist is responsible for managing front desk operations, processing applications, conducting background checks, and providing customer service to ensure compliance with gaming regulations.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Conducts background checks on applicants/licensees, interviews and consults with applicants on problems that may prevent licensure in order to be in compliance with suitability requirements
Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations, and procedures
Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed. This position will also mail copies of newly issued Division licenses to local licensing authorities, produce licenses approved for changes of trade name and create and mail new licenses for licensees that have been approved for a production tier increase and/or decrease
Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence, and email
Checks voicemail of main line returns calls and/or refers complaints to the appropriate section(s) or the Division Director
Performs front counter function which include but is not limited to: checks in occupational and business license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public, local licensing authorities and other stakeholders; Tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division’s website and advises where questions can be emailed
Electronically fingerprint applicants for occupational and business licensure as well as applicants whose suitability is established by the Division
Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification
Receives payment from applicants concerning applications
Reconciles cash, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division’s policies, procedures and/or directives
Qualification
Required
Six (6) years of relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multitasking
A combination of related education and/or relevant experience in higher level administrative support in professional office setting, demonstrating high level decision making and multi-tasking equal to six (6) years
Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Gaming Division
Preferred
Previous experience in a licensing or regulatory environment
Proven success working in a fast-paced governmental or public-sector environment, consistently meeting deadlines and delivering results
Proven ability to manage and protect confidential information with discretion and professionalism
Strong ability to juggle multiple priorities, stay highly organized, and maintain attention to detail under shifting demands
Excellent professional communication skills—both verbal and written—with a broad variety of stakeholders including the public, regulated businesses, internal teams, and external partners
Demonstrated experience as a team player, collaborating across functions, supporting colleagues, and contributing to collective goals
Experience training and mentoring learners of different styles and backgrounds—both individually and in group settings
Ability to communicate procedures and policies both verbally and in writing
Goal-oriented mindset: able to establish targets, track progress, adapt plans, and achieve measurable outcomes
Benefits
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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