Danfoss · 1 day ago
IT Senior Specialist
Loves Park, IL
Full-time
Onsite
Mid, Senior Level
$70K/yr - $85K/yr
3+ years expDanfoss is a family-owned company that engineers solutions aimed at increasing machine productivity and reducing emissions. The IT Senior Specialist will deliver world-class IT service and support, ensuring end-user satisfaction and business operations by resolving incidents and requests effectively.
Industrial EngineeringIndustrial ManufacturingProduct Design
Responsibilities
Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support
Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards
Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
Ensure proper escalation and handover of cases from second line to the correct expert (third line)
Provide general local on-site and hands-on IT support at our facility in Loves Park, also assisting in the resolution of IT infrastructure incidents
Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security
Develop and support IT Services colleagues to grow in their current positions
Qualification
Required
Exceptional Service and Customer mind-set
Problem Solver / Good troubleshooting skills
Good communication skills
Ability to work in a global and ever-changing environment
Able to work independently but also a good team player
Self-driven and able to take ownership of tasks and see them through to completion
In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
Knowledge and experience in ITIL
Technical experience supporting users globally in first and second line support
Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office 365, Teams, network connectivity and infrastructure
2-year degree in IT related field + 5-8 years of experience OR
Bachelor's degree in IT related field + 3-5 years of experience
Benefits
Annual bonus
Paid vacation
Pension plans
Personal insurance
Company
Danfoss
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
10001+ employees
H1B Sponsorship
Danfoss has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (23)
2023 (24)
2022 (19)
2021 (31)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Advanced Propulsion Centre UK
2018-08-14Grant
Leadership Team
Ricardo Schneider
CEO & President Danfoss Turbocor
Bryan Menezes
Global Business Development & Strategic Partnerships - Danfoss Power Electronics and Drives
Recent News
2025-11-19
globallegalchronicle.com
2025-11-19
Company data provided by crunchbase