The Picas Group · 1 day ago
Development and Support Project Manager
Grand Rapids, MI
Full-time
Onsite
Entry, Mid Level
2+ years expThe Picas Group is seeking a Development and Support Project Manager to coordinate enhancement requests, development sprints, and support incidents. This role involves collaborating with various teams to ensure timely delivery and high-quality outcomes while managing backlogs and customer communication.
EducationConsultingSoftwareTraining
Responsibilities
Collaborate with Consultants to prioritize and assign enhancements
Ensure enhancements are scheduled and completed according to the sprint plan
Discuss unplanned enhancement requests with the Consulting team to determine whether they should be deferred to later sprints
Manage incoming enhancement requests: log incidents accurately with status, billable designation, customer priority, and “Need By” dates; obtain missing information as needed
Participate in Sprint Planning and Backlog Review meetings to determine which Quotes and Signed enhancements will be included in upcoming sprints
Incorporate unplanned enhancements into current sprints as appropriate
Communicate delays or changes to customers, coordinating with PM or Consultant as needed
Work with the Developer to determine if there are any specific incidents needed for Implementation by the Consultants
Ensure documentation is created or updated for each enhancement, either personally or by assigning to others
Lead Dev Standups, Sprint Planning, and Sprint Review meetings
Maintain and groom backlogs to prevent bottlenecks; proactively resolve issues by reassigning tasks, removing blocks, or requesting additional resources
Manage the Quote Needed Sprint: assign quotes to developers, obtain Consultant approvals, create quotes in PandaDoc, and send to customers
Keep sprint dashboards up-to-date by moving incidents through the appropriate workflow lanes
Prepare for Sprint Reviews to identify enhancements to share with stakeholders
Create Blueprint documents for each module and maintain them in SharePoint
Add incidents to HelpDesk for each Blueprint item and estimate them during Sprint Poker sessions
Assign incidents to upcoming sprints and track availability of Conversion hours
Include completed items in Sprint Reviews and update Blueprint documents as work progresses
Coordinate with leadership for Beta Testing and Rollout planning as modules near completion
Provide regular updates to PNOC, maintaining a list of discussion/agenda items
Monitor incoming Support incidents and assign them efficiently to maintain short queues (target: 24–48 hours for resolution)
Escalate if unassigned incidents exceed 15
Assign high-priority items promptly and communicate through the Support Teams channel
Track workloads for each AppSS, maintaining approximately 10–15 active incidents per team member
Assign Tech items to appropriate Programmers/Developers
Conduct daily reviews of incidents to prevent delays, focusing on incidents with no hours logged, long-duration incidents, or items older than three weeks
Raise questions or concerns with the Support Lead as needed
Qualification
Required
2–3 years of experience at TPG or similar environment, with familiarity with Picas and the customer base
Strong understanding of software development life cycle models, Agile/Scrum methodologies, and traditional project management principles; ability to blend approaches effectively
Experience leading enterprise-level application development projects is a plus
Balanced business and technical background
BA/BS or equivalent experience
Strong interpersonal skills: mentoring, coaching, collaborating, and team building
Excellent analytical, planning, and organizational skills; ability to manage competing priorities
Deep understanding of business needs and ability to maintain high customer trust and confidence
Proven track record of leading software development projects to successful outcomes
Proficiency in project management tools
Excellent oral and written communication skills across technical and business audiences
Creative problem-solving ability, maintaining attention to detail while keeping a 'big picture' perspective
Preferred
PMI-ACP, CSM, or equivalent certification preferred
Company
The Picas Group
The Picas Group is a technology company focused on the horticulture industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase