Progyny, Inc. · 2 months ago
CallMiner Developer Speech Analyst
New York, New York
Full-time
Hybrid
Entry Level
$81K/yr - $91K/yr
1+ years expProgyny, Inc. is a global leader in women’s health and family building solutions, and they are seeking a CallMiner Developer Speech Analyst. This role involves expert data analysis, project management, and providing insights using the CallMiner platform to improve business outcomes.
BiotechnologyHealthcareFertilityHealth CareMedical
No H1B
Responsibilities
Configure database for CallMiner User Interface focusing heavily on query building & tuning to evaluate and improve patterns of language for driving business insights
Thorough quality control & peer review of content; mentor network of power users by teaching advanced search techniques, creative business solutions & real-world application
Automated scoring & topic identification analyzing recorded audio and email to uncover trends and opportunities
Deliver high quality Professional Services projects and reporting (primarily data analyses) aligned with scope, timelines & ROI expectations
Understanding of metadata and Key Performance Indicators; diligently capturing combinations of keywords & phrases within the system for optimal configuration of Search Based Categories
Manipulate data inside and outside of CallMiner Platform
Compile observation reports and deliver briefings, utilizing deep dive, root cause, SWOT, regression, and other analysis methodologies
Drive member value by delivering quantifiable results and recommending organizational change initiatives
Communicate any barriers impacting Progyny’s success to management
Deliver training to Agents, Supervisors and Super Users
Communicate effectively internally and externally
Qualification
Required
1-2 years of proven experience with the CallMiner platform, with a deep understanding of script writing and development
Extremely detail-oriented, analytical, and inquisitive
Familiarity with Contact Center operations
Ability to work independently and with others
Strong understanding of business strategy, data visualization, and process improvement
Knowledge of basic syntax, Boolean search operators, and database query language
Familiar with iterative analysis and testing processes
Ability to adjust quickly and with minimal effort to an agile work environment and manage multiple projects and priorities
Aptitude for collaborating with users of many skill levels and personalities
Aptitude for working with users of many skill levels and personalities
Able to work well under pressure
Advanced user of Microsoft Excel to perform data analysis
Advanced Power Point to deliver professional reports to senior leadership
Preferred
Bachelor's Degree in appropriate field of study or equivalent work experience preferred
Benefits
Paid family and parental leave
Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
Family and pet care fund
Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
Company
Progyny, Inc.
Progyny (Nasdaq: PGNY) is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefit purchasers.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$315.55MKey Investors
JP Morgan Chase
2025-07-01Post Ipo Debt· $200M
2019-10-24IPO
2017-11-01Series Unknown· $5M
Leadership Team
Peter Anevski
Chief Executive Officer
Steven Leist
EVP - Chief Technology Officer
Recent News
2026-01-20
2025-12-02
Company data provided by crunchbase