Aircall · 15 hours ago
Digital Customer Success Intern - New York (6 months)
New York Office
Internship
Hybrid
Intern
$20/hr - $22/hrAircall is a unicorn, AI-powered customer communications platform used by over 22,000 companies worldwide. The Digital Customer Success Intern will support Aircall's growing client base, ensuring customers realize value from the platform while driving customer engagement through data-driven strategies and nurturing relationships.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Oversee a pool of customers in Zendesk and drive them to successful value realisation
Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
Maintain a frequent pulse on your customers' utilisation and performance metrics using data, dashboards and feedback channels
Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilise self-help resources
Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
Advocate for your internal pool of customers with internal stakeholders
Inspire customers to think strategically about how our platform can support their business needs
Share new ideas to delight our customers
Qualification
Required
A first experience in a Sales and/or Customer Success Management position is required
Excellent verbal and written communication skills
Ability to work from the New York office, hybrid work environment
Passion for consistently providing excellent customer experience
Comfortable managing several tasks and issues in a fast-paced environment
Preferred
Previous experience in a similar environment would be appreciated
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
Company data provided by crunchbase