Clutch · 1 day ago
Senior Implementation Engineer
United States
Full-time
Remote
Senior Level
5+ years expClutch is a revolutionary vertical SaaS company focused on enhancing the way Credit Unions engage with their members. The Senior Implementation Engineer will manage the technical implementation of Clutch’s platform for clients, ensuring their long-term success through effective communication and collaboration with cross-functional teams.
FinanceFinancial ServicesFinTech
Responsibilities
Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers
Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations
Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset
Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face
Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback
Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives
Effectively communicate plans, progress, and status to both internal and Customer stakeholders
Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community
Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency
Complete onboarding and begin your first implementation with support from a team of tenured Implementation Engineers
Become familiar with our project plans and implementation processes
Kickoff your first client project independently
Lead your projects with confidence
Begin taking your first clients live
Applying learnings and becoming fully independent
Begin to help the team improve our documentation, processes, and develop new tools to improve our efficiency
Be fully independent in your role, and working on areas to gather deep knowledge to become an SME
Be well into your second wave of clients - applying learnings from your first wave of projects so they run even better
Begin confidently assisting other team members and raising the bar for those around you
Qualification
Required
5+ years of professional experience, ideally in a startup environment
2+ years of professional experience integrating with web APIs and modern web frameworks is a plus (React, Node.js, etc)
Knowledge of Python, json, GitHub, terminal, and nice to have experience with javascript & TypeScript. Resourcefulness and the ability to learn what you need to execute on specific projects is more important than a specific expertise with a given technical stack
Ability to read, write, and understand code in multiple programming languages in order to understand our platform and actively troubleshoot issues
Familiarity and acquired comfort utilizing multiple AI tools (Cursor, OpenAI products like Codex, etc)
Excellent communication skills, both written and verbal. Comfortable leading meetings with customers, talking through technical requirements, and applying existing knowledge to novel problems
Ability to identify and clearly communicate pragmatic solutions to complex integration problems - both internally and with clients
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, etc.)
Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems
Superior time management skills to manage multiple external customers simultaneously. Proactive communication is a must
A passion for working with people, paired with excellent communication skills; you can explain a complex technical issue in such a way that technical and non-technical audiences can understand
Benefits
Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
Company
Clutch
Clutch transforms Credit Unions into FinTechs, enhancing loan and deposit onboarding.
51-200 employees
H1B Sponsorship
Clutch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Growth StageTotal Funding
$106MKey Investors
Alkeon Capital
2025-01-23Series B· $65M
2021-04-01Series A· $41M
2020-08-19Seed
Leadership Team
Nicholas Hinrichsen
CEO / Co-Founder
Recent News
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
2025-12-02
Company data provided by crunchbase