Claroty · 20 hours ago
Designated Support Engineer, Federal
New York, United States
Full-time
Hybrid
Mid Level
$110K/yr - $125K/yr
3+ years expClaroty is a company dedicated to securing mission-critical systems, and they are seeking a Designated Support Engineer to support their federal customers. This role involves providing high-level technical support, maintaining customer relationships, and collaborating with various teams to ensure customer satisfaction.
Cyber SecurityInternet of ThingsNetwork SecuritySecurity
No H1B
U.S. Citizen Only
Responsibilities
Work independently to investigate issues reported by enterprise customers, reproduce problems, and engage team members as needed
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic, long-term customer relationships
Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex, high-impact customer problems
Maintain a proactive approach to customer satisfaction by identifying and resolving concerns or technical roadblocks
Escalate support cases and priority issues to management when necessary
Identify and independently take on additional tasks or responsibilities that improve team efficiency
Provide visibility into customer status through regular reporting and cadence calls
Collaborate closely with deployment and engineering teams to maintain awareness of customer environments, ensuring smooth handoffs and consistent operational readiness
Document solutions, best practices, and lessons learned to contribute to Claroty’s internal knowledge base and improve overall support quality
Qualification
Required
3+ years of experience in a technical support engineering role
Strong networking knowledge and Linux system administration/troubleshooting
Understanding of networking standards such as DNS, DHCP, TCP/IP, and HTTP
Experience using networking tools (e.g., Wireshark, tcpdump)
Strong customer-focused mindset with a commitment to delivering excellent service and building trusted relationships
Excellent interpersonal and communication skills
Strong team player with a collaborative mindset
US Citizen with ability to obtain security clearance
Preferred
Experience with databases and virtualization
Operational Technology (OT) background
Security experience
Company
Claroty
Claroty is a cybersecurity company that protects XIoT and cyber-physical systems from cyber threats.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$940MKey Investors
Golub GrowthDelta-v CapitalBessemer Venture Partners,Rockwell Automation,Schneider Electric,SoftBank Vision Fund
2026-01-22Series F· $150M
2026-01-22Secondary Market· $50M
2024-06-04Series Unknown
Leadership Team
Yaniv Vardi
Chief Executive Officer
Tim Mackie
Global VP of Worldwide Channels and Alliances
Recent News
2026-02-03
2026-02-02
Company data provided by crunchbase