Airbnb · 11 hours ago
Platform Lead - Digital Products, Community Support
United States
Full-time
Remote
Director/Executive
$224K/yr - $280K/yr
10+ years expAirbnb is a global platform that connects hosts and guests, providing unique stays and experiences. They are seeking a Platform Lead for Digital Products to lead a team of product managers in developing AI-powered self-serve experiences that enhance community support for users worldwide.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Define and execute the vision for Airbnb’s self-serve path to help millions of guests and hosts on a daily basis - delivering robust, extensible systems that enable rapid innovation, scale globally, and empower them to get help and self-solve across the multi-sided community that is Airbnb
Envision, build, and scale agentic AI capabilities and platforms to reduce friction for our guests and hosts, and deliver seamless, personalized support at scale
Define, shape, and deliver proactive support capabilities, meeting the customer where they are, and drive customer delight at scale
Manage and develop a high-performing, globally distributed team of platform managers—cultivating a culture of innovation, inclusion, and growth
Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable benefits for both users and the business
Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision, drive priorities, and ensure superior user experiences
Qualification
Required
10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams
Deep experience developing and launching extensible platform capabilities at scale
Expertise in building delightful consumer experiences used by millions of customers globally
Demonstrated success in building AI/ML-led consumer products in complex, global operations
Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams
Proven ability to translate business needs into innovative, user-centric technology solutions
Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders
Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations
Community-first, user-centric mindset with a relentless drive for excellence
Preferred
Experience in multi-sided marketplaces is a strong plus
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
Silver Lake,Sixth StreetVERSO CapitalCapitalG,TCV
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
Business Standard India
2026-02-08
Latest News From Euronews | Euronews RSS
2026-02-06
2026-02-04
Company data provided by crunchbase