Nelnet · 10 hours ago
SIS Account Manager I - K-12 Products/ Services
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $45K/yrNelnet is a division of Nelnet, Inc. that provides payment technology and education services to various organizations. The SIS Account Manager I is responsible for servicing institutions using K12 NBS Products & Services, managing client accounts, and enhancing the utilization of FACTS products and services.
Financial ServicesInformation TechnologyPayments
No H1B
Responsibilities
Answer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions
Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms
Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions
Provide direction and guidance to new and existing institution contacts regarding all NBS products and services
Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads
Encourage increased use of various NBS products and technical services and provide training on products, processes, and procedures to institutions when applicable
Report daily activities to team leader
Participate in special projects or committees and other related duties as assigned by team leader
Qualification
Required
College graduate in related field or equivalent experience
Strong interpersonal and communication skills to effectively work with customers in a professional manner
Ability to work as a team player and establish good rapport with co-workers
Detail oriented with excellent prioritization, organization and time management skills
Ability to multi-task and complete projects under high pressure deadlines and stressful situations
Strong analytical and problem solving skills
General knowledge of NBS products, as well as other areas and products within the company
General computer skills including Microsoft Office applications, e-mail, internet, and CRM system
Preferred
Experience in banking, student loan, or customer service industry
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
Founded in 1996
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Harms
Chief Financial Officer
Ben Focht
Chief Information Security Officer, Nelnet Bank
Recent News
2026-01-16
Silicon Prairie News
2025-12-06
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2025-11-23
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