Stripe · 2 days ago
User Health Program Manager
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$141K/yr - $211K/yr
4+ years expStripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The User Health Program Manager role focuses on accelerating the resolution of high-risk user escalations, building repeatable processes, and collaborating with various teams to ensure strategic customers derive maximum value from their Stripe investments.
FinanceFinTechSaaSPaymentsMobile Payments
Responsibilities
Triage: Conduct deep-dives with account teams to rapidly understand customer issues, assess level of criticality and impact, and clearly distill problems needing to be solved
Mobilize: Propose and align the necessary cross‑functional resources required to drive resolution
Coach and Manage: Advise account teams on resolution plans, operating models, playbooks, and best practices for escalation management. At times, act as program manager/DRI for escalations
Codify: Create and maintain escalation playbooks, runbooks, and templates; lead post‑mortems and memorialize lessons to prevent recurrence
Strategize: Identify systemic patterns across escalations and partner with cross‑functional teams to recommend product, process, or tooling changes
Qualification
Required
4+ years of experience in program management, incident/escalation management, go-to-market, support, operations, or a related discipline
Proven experience managing complex, multi-stakeholder projects or escalations end-to-end, including coordinating technical and non-technical teams
Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices
Ability to quickly distill complex information to assess risk, prioritize under pressure, and drive resolution with urgency
Strong problem-solving and analytical skills with comfort handling incomplete data and uncertainty
Strong cross-functional influencing skills and experience working with Product, Engineering, Operations, Support, Go-to-market, and Finance stakeholders
Excellent written and verbal communication skills; experience preparing executive updates and leading cross-functional meetings
Preferred
Experience with SQL or analytics tools to interrogate program and user data
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Andreessen Horowitz,Baillie Gifford,Founders Fund,General Catalyst,MSD Partners,Thrive CapitalAllianz X,AXA Group,Baillie Gifford,Fidelity,National Treasury Management Agency (NTMA),Sequoia CapitalAndreessen Horowitz,General Catalyst
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Patrick Collison
CEO
Steffan Tomlinson
CFO
Recent News
2026-02-09
Entrepreneur.com
2026-02-06
Crowdfund Insider
2026-02-06
Company data provided by crunchbase