Manulife · 1 day ago
Head of UW Transformation
Boston, Massachusetts
Full-time
Hybrid
Director/Executive
$157K/yr - $291K/yr
10+ years expManulife is a leading international financial services provider, and they are seeking a Head of Underwriting Innovation to lead the strategic modernization of underwriting operations. This role will drive innovation and operational excellence through advanced AI technologies while collaborating with cross-functional teams to enhance risk selection and support scalable growth.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Develop and execute a comprehensive underwriting transformation roadmap
Align underwriting initiatives with broader manufacturing and product development strategies
Define and monitor key performance indicators to assess progress and impact
Lead the adoption of advanced technologies including GenAI, predictive analytics, and automation platforms
Oversee implementation of triage models, auto-assessment tools, and digital application enhancements
Drive initiatives to reduce manual underwriting, optimize flow case handling, and improve capacity
Deliver measurable improvements in underwriting cycle time, cost savings, and placement rates
Manage and mentor a multidisciplinary team of R&D underwriters, actuaries, and subject matter experts
Foster a culture of innovation, collaboration, and continuous learning
Ensure effective knowledge sharing and capability development across the team
Partner with Pricing, Actuarial, Technology, Distribution, and Risk teams to ensure cohesive execution
Lead governance forums such as the UW Transformation SteerCo and cross-functional workstreams
Serve as the primary liaison with reinsurers, vendors, and internal stakeholders
Ensure transparency, accountability, and alignment across all transformation efforts
Qualification
Required
10+ years of experience in Life Insurance manufacturing leadership positions
Proven track record in leading large-scale transformation initiatives
Demonstrated experience implementing AI-based initiatives within underwriting or insurance operations, with a high level of proficiency in leveraging artificial intelligence technologies to drive process improvements and innovation
Expertise in data-driven underwriting, automation, and emerging AI technologies
Preferred
Strong strategic thinking, execution, and change management skills
Excellent communication and stakeholder engagement capabilities
Experience leading cross-functional technical teams
In-depth knowledge of the life insurance marketplace, including key distribution channels, competitive dynamics, and emerging trends
Strong familiarity with regulatory frameworks and compliance requirements that pertain to underwriting and insurance operations
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Up to 11 paid holidays
3 personal days
150 hours of vacation
40 hours of sick time (or more where required by law)
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31BKey Investors
RBC Capital Markets,Scotiabank,TD Securities
2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Eugene Wen
Vice President and Global Chief Data Scientist
Recent News
2026-01-21
Company data provided by crunchbase