Alloy · 21 hours ago
Senior Technical Success Manager II
New York City
Full-time
Hybrid
Senior Level
$165K/yr - $185K/yr
6+ years expAlloy is a leading provider of digital identity management, helping innovative FinTech companies and banks manage KYC, AML, and other components of client onboarding. The Technical Success Manager role is designed to own long-term technical success, architectural health, and strategic alignment for Alloy’s most complex customers and partners, serving as a trusted technical advisor and advocate.
ComplianceFinTechFraud DetectionIdentity ManagementSaaS
Responsibilities
Owning long term technical success for strategic account by driving architectural direction, system evolution and platform integrity do deliver on client’s business objectives
Providing system-level guidance on integrations, workflows, and configurations, with a focus on scalability, safety, best practices, and impact
Developing and maintaining forward-looking technical roadmaps aligned to customer business goals, presented through Technical Account Reviews (TARs), QBRs, and executive-facing technical narratives
Leading technical client touchpoints to align on success metrics, long-term goals, and joint roadmaps
Scoping and advising on client requests, translating requirements into clear technical designs and execution plans
Proactively identifying technical risks and driving mitigation plans before issues become blockers
Maintaining accurate technical documentation, including architecture, integration status, key decisions, and feature adoption
Qualification
Required
6–8 years of experience in Technical Success Management, Technical Account Management, Solutions Engineering, Implementation, or similar client-facing technical roles
Proven track record of independently managing enterprise or strategic accounts
Strong technical skills across REST APIs and system integrations
SQL (PostgreSQL preferred)
Backend languages (Node.js preferred)
Web development fundamentals (JavaScript, HTML/CSS, React)
Experience scoping complex solutions, guiding migrations, and driving platform adoption
Exceptional communication skills, able to present to executives as well as collaborate with client engineers
Demonstrated ability to define and scale best practices across multiple accounts
Experience mentoring peers or junior team members
Preferred
Background in financial services, fraud, or compliance is a plus
Benefits
Unlimited PTO and flexible work policy
Employee stock options
Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
401k with 100% match up to 4% of annual employee compensation
Eligible new parents receive 16 weeks of paid parental leave
Home office stipend for new employees
Annual Learning & Development annual stipend
Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan.
Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy.
Company
Alloy
Alloy is a developer of an identity verification platform used to detect fraud and make identity management effective and simple for banks.
201-500 employees
H1B Sponsorship
Alloy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$216.66MKey Investors
Avenir,Lightspeed Venture PartnersLightspeed Venture PartnersCanapi Ventures
2022-09-01Series C· $52M
2021-09-30Series C· $100M
2020-09-16Series B· $40M
Leadership Team
Tommy Nicholas
CEO
Kathryn Cook
Chief Marketing Officer
Recent News
SalesTech Star
2026-02-05
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-04
Company data provided by crunchbase