American Express Global Business Travel · 17 hours ago
Senior Director UX Design
United States
Full-time
Remote
Director/Executive
$130K/yr - $242K/yr
10+ years expAmerican Express Global Business Travel is a company that inspires colleagues through travel as a force for good. The Senior Design Director will lead transformative design strategies, driving innovative service design solutions to enhance customer experience and operational efficiency.
ConsultingEvent ManagementTravel
Responsibilities
Develop comprehensive service design strategies for complex global business travel ecosystems
Lead cross-functional design initiatives that integrate user experience, technological innovation, and business objectives
Create holistic design frameworks that address multi-stakeholder needs and pain points
Facilitate collaborative design workshops and design thinking sessions
Translate complex business requirements into intuitive, user-centered design solutions
Develop and communicate design vision and roadmaps to senior leadership
Drive design innovation across AI, mobile, and web platforms for both B2B and B2C applications
Qualification
Required
Bachelor's degree in Design, Human-Computer Interaction, or related field
10+ years of professional design experience, with 5+ years in senior leadership roles
Proven track record of managing complex, global design projects
Experience in designing AI-enabled, mobile, and web solutions for B2B and B2C environments
Strong portfolio demonstrating service design and strategic design capabilities
Advanced skills in design research, user experience, and interaction design
Advanced service design methodology expertise
Exceptional cross-functional collaboration skills
Strategic thinking and innovation leadership
Ability to manage multiple stakeholders and complex project environments
Strong visual and communication design skills
Deep understanding of AI integration in design solutions
Proven experience in creating seamless user experiences across mobile and web platforms
Benefits
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Company
American Express Global Business Travel
American Express Global Business Travel provides travel management services and organizes meetings, events, and business travel services.
Founded in 2014Jersey City, New Jersey, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2024-07-26Post Ipo Debt· $1.4B
2020-11-27IPO
Leadership Team
Bryant Waters
Vice President Multinational Sales Group
Daniel Chang
Vice President, M&A
Recent News
2026-01-22
2026-01-16
Company data provided by crunchbase