Sensible Care · 12 hours ago
Receptionist - Palm Desert Clinic
California
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expSensible Care is dedicated to providing exceptional mental healthcare and is looking for a Receptionist to join their team. The role involves being the first point of contact for patients, handling inquiries, coordinating appointments, and providing administrative support at the clinic.
Health CareInternetTherapeutics
Responsibilities
Serve as the primary contact for patients and their families, providing information about services, providers, insurance benefits, and resources
Coordinate care among internal and external providers, pharmacies, and insurances, ensuring seamless communication
Respond to patient inquiries, maintaining accurate and timely communication
Gather and share patient feedback with Product, Sales, and Marketing teams for continuous improvement
Support management in training new hires by facilitating shadowing opportunities
Triage new patient inquiries, providing information about services and ensuring a smooth scheduling process
Receiving patient queries in person, by phone or through electronic means, and ensuring they are directed to the appropriate resource or department
Greeting patients and visitors in office
Provide basic office administration support that includes copying, faxing, filing, handling deliveries, and more
Qualification
Required
Serve as the primary contact for patients and their families, providing information about services, providers, insurance benefits, and resources
Coordinate care among internal and external providers, pharmacies, and insurances, ensuring seamless communication
Respond to patient inquiries, maintaining accurate and timely communication
Gather and share patient feedback with Product, Sales, and Marketing teams for continuous improvement
Support management in training new hires by facilitating shadowing opportunities
Triage new patient inquiries, providing information about services and ensuring a smooth scheduling process
Receiving patient queries in person, by phone or through electronic means, and ensuring they are directed to the appropriate resource or department
Greeting patients and visitors in office
Provide basic office administration support that includes copying, faxing, filing, handling deliveries, and more
Has a super-power for dissolving conflict and uniting people
Is an excellent communicator, both verbally and written
Has a passion for helping people and loves to put their best foot forward for others
Is dependable and a self-starter
Adapts well to change
Enjoys working with others to find solutions
Is able to work on site at the Palm Desert Clinic
Ability to juggle multiple priorities and help others do the same
Excellent verbal and written communication skills
Ability to handle confidential information
Completion of 90-day probationary period if hired
A passion for learning and an adaptable attitude towards growth
Problem solving and critical thinking skills
Patience when handling tough patient scenarios
Willingness to help others with problems
Able to perform under pressure while maintaining a positive attitude on a fast-paced team
Strong computer proficiency
Strong organizational skills
High-level customer service combined with active listening skills
Preferred
1+ years of experience in the healthcare industry
1+ years in customer service
1+ years of insurance verification (but not required)
Bachelor's degree or equivalent experience
Benefits
Competitive compensation
Excellent benefits
Work + life balance
A collaborative, empowering culture
Company
Sensible Care
Sensible Care is a healthcare company that offers comprehensive care for mental illness in-clinic and online.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$13.5MKey Investors
Volition CapitalSkyline Investors
2022-05-25Series A· $13M
2021-03-26Seed· $0.5M
2020-09-16Debt Financing
Leadership Team
Paul Kim
Founder & CEO
Nick Keezer
Vice President of Engineering, Product
Recent News
2023-12-23
Business Wire
2023-12-23
2023-12-23
Company data provided by crunchbase