M3 Networks · 1 day ago
Design Desk Engineer (DDE)
Southlake, TX
Full-time
Hybrid
Mid LevelM3 Networks is focused on providing customized technology solutions for their clients. The Design Desk Engineer (DDE) is responsible for creating tailored technology designs and proposals, collaborating with vCIOs, and ensuring alignment with best practices to enhance service delivery and reduce issues.
Information TechnologyIT ManagementTechnical Support
Responsibilities
Generate detailed work plans with phase and task-level services required for PMs, PCs, and PEs to complete projects on time and within budget
Leverage standard MSP project methodologies to foster client engagement and ensure alignment with professional services delivery processes
Receive comprehensive business and technical requirements from vCIOs prior to proposal development
Gather necessary information from client stakeholders to ensure accurate and tailored product and service proposals
Follow established product sourcing processes, collaborating with manufacturers, distributors, and third-party vendors
Apply accurate markup tables to ensure product margins meet MSP targets and client agreement guidelines
Negotiate volume discounts and favorable pricing leveraging deal registration processes and rebate programs
Use company-established proposal generation tools and centralized services tools to identify client assets and configurations
Maintain and manage the proposal template library
Adhere to established procurement processes for sourcing and acquiring products
Monitor and prioritize tickets in the Design Desk Queue, ensuring timely completion of tasks
Customize the Onboarding Project Template for new clients, developing solutions tailored to their specific needs
Follow project team workflows to ensure seamless integration across departments
Report previous day's accomplishments, utilization, and present scheduled project work for the day
Attend meetings with vCIOs, PM, PC, and PEs to share proposal details and answer questions
Review team performance, customer satisfaction ratings, and participate in process improvements
Contribute expertise to the development and maintenance of technology standards
Review individual performance and address successes/challenges
Qualification
Required
Bachelor's degree and/or tech school degree, with industry certifications in IT
Success in achieving organizational goals and operational efficiency
Commitment to staying current with industry developments
Preferred
Expertise in relevant technologies with a commitment to ongoing development
Strict adherence to established processes to ensure consistency and quality
Strong ability to manage workflows and team coordination
Understanding of business operations for effective client and team interactions
Company
M3 Networks
M3 Networks provides IT support services.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael D. Moore
Founder and CEO
Stephanie Moore, CPA
Chief Financial Officer
Company data provided by crunchbase