Advanced Recovery Systems, LLC · 10 hours ago
Technical QA/Application Support Specialist
Roswell, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expAdvanced Recovery Systems (ARS) is an integrated behavioral healthcare management company dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. The Technical QA/Application Support Specialist will work closely with developers in Agile environments to validate workflows, conduct QA testing, and provide application support for various systems.
Health CareMedicalMental Health
Responsibilities
Participating in Agile sprint ceremonies, including sprint reviews
Review user stories and acceptance criteria for clarity, completeness, and testability
Execute QA testing once development work is marked complete
Validate sprint deliverables prior to demos and release milestones
Collaborate with developers to clarify expected workflow behavior
Develop and execute test plans, test cases, and validation scenarios for: EHR workflows and configurations, Salesforce automations, flows, and integrations, AI-enabled workflows and automated processes
Perform functional, integration, regression, and negative testing
Evaluating the outcome of each test cycle
Validate workflow logic, data integrity, and system outcomes
Identify, document, and track defects, risks, and dependencies
Report testing progress, defects and successful rates of each test cycle
Serve as the QA checkpoint before solutions are demonstrated to leadership or stakeholders
Validate demo data and scenarios to ensure stable and predictable behavior
Provide go/no-go readiness recommendations
Communicate testing outcomes, risks, and outstanding issues to project teams and leadership
Re-test fixes and confirm readiness prior to demo or release
Provide application support for the EHR, Salesforce, and AI-enabled tools
Responding to customer inquiries and complaints in a timely and professional manner
Serve as a point of contact for application-related incidents and service requests
Troubleshoot common application issues, workflow errors, and user access problems
Document issues, resolutions, and recurring trends
Escalate complex issues to advanced support teams or vendors
Support user communication during incidents or outages
Responding to customer inquiries via multiple channels (Email, phone, chat)
Support for any future, internal or external, therapeutic application projects
Maintain QA documentation, test artifacts, and readiness checklists
Contribute to QA standards, support procedures, and knowledge base materials
Identify recurring issues and recommend workflow or system improvements
Perform other tasks as assigned
Qualification
Required
Bachelor's degree in computer science, Information Systems, or a related field required
Minimum of 2-4 years of experience in technical QA, application support, or system testing
Experience working in Agile or sprint-based development environments
Experience supporting enterprise applications
Experience supporting EHR systems
Experience with Salesforce workflows or administration
Exposure to AI-enabled tools or automation
Preferred
Healthcare Of Behavioral Health Experience
Familiarity with regulated environments (HIPAA)
Benefits
Competitive Starting Pay
Paid Time Off: Up to 2 weeks/year | Accrual begins on Day 1 of employment
Retirement: 401K + match
Insurance: Health, Vision, Dental, Life
Matching HSA: Up to $1500/year company contribution
Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program
And much more
Company
Advanced Recovery Systems, LLC
We’re a physician-led behavioral healthcare company dedicated to providing evidence-based, expert care for addiction and mental health conditions.
Founded in 2013Fort Lauderdale, Florida, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mitchell Eisenberg
CEO
Hunter Mefford
Co-Chief Operating Officer
Recent News
Behavioral Health Business
2025-10-16
Research and Markets
2025-05-29
Company data provided by crunchbase