Nebraska Medicine · 16 hours ago
Patient Relations Sr Analyst
Omaha Metropolitan Area
Full-time
Onsite
Senior Level
5+ years expNebraska Medicine is a leading health network dedicated to exceptional patient care and collaboration. The Senior Patient Relations Analyst enhances patient satisfaction and care quality by resolving complex complaints and grievances while serving as a liaison between patients, families, and clinical staff.
EducationHealth Care
Responsibilities
Investigating and resolving complex complaints and grievances
Providing expert support and guidance as a liaison between patients, families, and clinical staff
Actively participating in improving patient relations practices
Documenting interactions and resolutions thoroughly
Managing conflicts effectively
Collaborating strategically with senior leadership, medical staff, legal, privacy, and other organizational stakeholders
Mentoring junior staff
Contributing to performance improvement initiatives
Ensuring compliance with regulatory requirements and departmental policies
Qualification
Required
Minimum of 5 years patient relations experience or closely related field
Bachelor's degree in behavioral health sciences or related field required or equivalent combination of education and experience required (one year of experience is equivalent to year of education)
Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders
Ability to work independently
Ability to maintain confidential information
Ability to work on multiple projects simultaneously with frequent interruptions
Ability to interact directly with patients and their families
Ability to mediate and coordinate patient and family conferences with their health care professionals/teams
A positive and supportive attitude that fosters a welcoming environment for patients and encourages constructive feedback
Exemplary organizational abilities to manage multiple patient and leader interactions, follow-ups and documentation efficiency
Outstanding verbal and written communication skills, with the ability to convey empathy towards patients, families, and healthcare staff, are required
Independent problem-solving ability and willingness to work under pressure required
Knowledge and experience with the use of computer applications including Microsoft Office Suite
Preferred
Certified Patient Experience Professional (CPXP) or similar certification
Formal de-escalation training
Behavioral health care experience or direct patient care
Knowledge of healthcare regulations and patient rights
Benefits
Enjoy up to $5,000/year in tuition assistance
A 35% discount at Clarkson College
Career advancement opportunities with covered educational costs
Company
Nebraska Medicine
Nebraska Medicine is the most esteemed academic health system in the region, consisting of 809 licensed beds at its two hospitals, more than
5001-10000 employees
H1B Sponsorship
Nebraska Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (20)
2023 (20)
2022 (22)
2021 (19)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
James Linder MD
Chief Executive Officer
Stephanie Daubert
Chief Financial Officer
Recent News
2026-01-11
2025-06-24
2025-05-17
Company data provided by crunchbase