PNC · 15 hours ago
Software Engineering Group Mgr - Retail Run The Bank
TX - Farmers Branch
Full-time
Onsite
Director/Executive
8+ years expPNC is a leading financial services institution, and they are seeking a Software Engineering Group Manager within their Technology organization. This role is responsible for ensuring the stability and operational excellence of critical Retail banking applications, leading multiple engineering and application support teams to maintain high-visibility customer-servicing platforms.
BankingFinanceFinancial Services
No H1B
Responsibilities
Ensure the stability, availability, and performance of mission‑critical Retail applications
Oversee and mature incident, problem, and change management processes including P1/P2 handling, MTTR reduction, change success rate improvement, and operational guardrail enforcement
Own SLA adherence across key customer‑servicing channels and ensure resilience against operational risk
Lead operational readiness efforts including UAT, business continuity testing, lifecycle events, vulnerability remediation, and certificate renewals
Lead multi‑layer teams including Engineering Managers, Senior Engineers, Architects, SREs, and Application Support Specialists
Drive deep technical reviews to improve system understanding, failure‑mode readiness, observability, alerting, automation, and overall operational maturity
Apply strong technical judgment to evaluate feasibility, make informed tradeoffs, and ensure system integrity
Enhance and expand SRE practices tied to incident, problem, and event management
Partner with Product, Architecture, Security, CTB Engineering, Infrastructure, Operations, and Retail LOB leaders to ensure aligned objectives and reduce systemic risk
Communicate program and operational status clearly to senior leadership through concise reporting, dashboards, and executive storytelling
Facilitate collaboration across engineering, QA, design, and business partners to maintain customer‑first service commitments
Identify operational, technical, and systemic risks and drive mitigation strategies proactively
Lead ongoing operational uplift through automation, monitoring, runbook quality improvements, and maturity scoring
Track key reliability metrics (P1/P2 volumes, MTTR, SLA adherence, change success rate, remediation commitments)
Qualification
Required
8–10+ years in software engineering, production operations, SRE, or application support preferred
Proven leadership of engineering and operational teams supporting mission-critical distributed systems
Deep expertise in incidents, problems, and change management
Strong understanding of Retail banking systems, real-time transaction flows, integrations, and operational risk domains
Ability to lead effectively during high-severity incidents and communicate clearly at all organizational levels
Roles at this level typically require a university / college degree
Higher level education such as a Masters degree, PhD, or certifications is desirable
Industry-relevant experience is typically 8+ years
At least 5 years of prior management experience is typically required
Proven leadership experience with a moderate to large scope of responsibility is required
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Experience supporting large-scale customer-servicing platforms
Background in observability tooling, automation, and operational excellence practices
Experience in financial-services or regulated industries
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-05
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
Company data provided by crunchbase