Fortune Brands Innovations · 18 hours ago
Inside Sales Representative - Springwell
United States
Full-time
Remote
Entry, Mid, Senior Level
$35K/yr - $55K/yr
1+ years expFortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. As an Inside Sales Representative for the Springwell brand, you’ll help homeowners across the U.S. gain confidence in their water by guiding them to the right high-performance filtration and treatment solutions, managing a high volume of inbound inquiries and using consultative selling techniques.
Consumer GoodsSecurity
Responsibilities
Engage inbound prospects via phone, chat, email, and scheduled follow-ups
Conduct structured, needs-based discovery to understand customer water quality concerns
Educate customers on Springwell products and solutions in a clear, consultative manner
Recommend system configurations aligned to customer needs, budget, and installation requirements
Progress assigned opportunities through defined sales stages toward close
Maintain accurate, timely CRM records including call notes, follow-ups, and pipeline activity
Continuously build product knowledge, including system capabilities, installation factors, and competitive alternatives
Deliver a professional, trust-building customer experience that drives conversion and long-term brand credibility
Independently manage the full sales cycle for standard and moderately complex system configurations
Confidently handle common objections related to pricing, installation, and product differentiation
Balance high inbound lead volume while maintaining conversion quality and follow-up discipline
Identify opportunities to upsell or cross-sell within approved product configurations
Consistently meet or exceed assigned revenue and productivity targets
Escalate advanced technical scenarios or edge cases appropriately while learning to resolve them independently over time
Own high-value deals, advanced system configurations, and customers with complex water quality or installation requirements
Lead escalated conversations and resolve challenging objections with minimal support
Serve as a subject-matter resource for product application, configuration strategy, and consultative selling
Coach and mentor Associate and Inside Sales Representatives through call feedback, deal reviews, and best-practice sharing
Influence sales effectiveness by contributing to scripts, objection handling, tools, and process improvements
Partner cross-functionally with Marketing, Product, and Operations to surface insights that improve lead quality and customer outcomes
Consistently outperform standard performance benchmarks in revenue, close rate, and deal quality
Qualification
Required
1+ years of experience in sales, customer service, or another customer-facing role
Demonstrated ability to communicate clearly, ask thoughtful questions, and build rapport
Strong listening skills and willingness to follow structured discovery and sales processes
Coachable mindset with the ability to absorb feedback and apply it quickly
Comfort handling inbound calls and managing multiple leads in a fast-paced environment
2+ years of inside sales experience with documented performance results
Proven ability to independently manage a full sales cycle from qualification through close
Strong needs-based discovery and objection-handling skills
Experience selling higher-consideration or consultative products (not just transactional)
Ability to manage high inbound lead volume while maintaining conversion discipline
Proficiency using CRM systems to manage pipeline, follow-ups, and forecasting
4+ years of Water Quality sales experience with a consistent record of exceeding quota
Demonstrated success selling higher-ticket, consultative solutions with longer or more complex decision cycles
Advanced discovery skills, including diagnosing nuanced customer needs and constraints
Ability to independently manage complex pipelines, edge cases, and escalations
Proven capability to influence others through coaching, deal reviews, or process input
Strong business judgment and comfort making decisions with limited guidance
Preferred
Background in selling water treatment, home services, or other technical home-improvement systems (e.g., HVAC, solar)
Deep understanding of residential water quality concerns and installation requirements
Benefits
Robust health plans
A market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Company
Fortune Brands Innovations
Fortune Brands Innovations is an industry-leading home, security and digital products company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$900M2022-03-28Post Ipo Debt· $900M
2011-10-04IPO
Leadership Team
Todd R. Teter
Senior Vice President and General Manager Global Plumbing Group House of Rohl
Recent News
2025-10-31
2025-07-21
Company data provided by crunchbase