MASC Medical Recruitment Firm · 18 hours ago
Clinical Operations Director
MASC Medical Recruitment Firm is seeking a Clinical Operations Director to provide senior-level administrative and operational leadership. The role involves translating clinical strategy into operational frameworks and ensuring compliance with regulatory requirements while overseeing performance management processes.
ConsultingHealth CareStaffing Agency
Responsibilities
Provide administrative and operational leadership for clinical operations, ensuring alignment with clinical priorities, regulatory requirements, and organizational objectives
Partner directly with the Medical Director to translate clinical strategy into operational frameworks, workflows, and performance expectations
Establish, monitor, and refine clinical operations KPIs, dashboards, and reporting structures; analyze performance data and present actionable insights to executive leadership
Lead and oversee performance management processes, including goal-setting, documentation, coaching, and performance improvement planning, in coordination with Human Resources
Support and guide operational managers while remaining engaged in operational detail as needed to ensure effective execution, consistency, and accountability
Participate in workforce planning, role design, and staffing assessments to support operational sustainability and scalability
Partner with Human Resources on employment-related matters such as leaves of absence, accommodations, and corrective action processes, ensuring compliance with California employment laws and internal policies
Lead the development, documentation, implementation, and governance of clinical operations policies, SOPs, and workflows
Identify operational risks, inefficiencies, and gaps; lead continuous improvement initiatives and change management efforts
Serve as a key liaison between clinical operations, executive leadership, compliance, IT, and other internal stakeholders
Prepare and present operational analyses, recommendations, and updates to executive leadership and leadership committees
Support audits, regulatory reviews, and corrective action plans related to clinical operations
Ensure operational practices remain compliant with applicable regulatory, accreditation, and payer requirements
Qualification
Required
5+ years of progressive experience in clinical operations or healthcare operations, with increasing scope and accountability
3+ years in a senior operational leadership role (Director, Senior Manager, or equivalent) with responsibility for performance management, operational oversight, and administrative leadership
Demonstrated ability to operate across strategy and execution, translating clinical or organizational priorities into workflows, policies, and measurable outcomes
Proven experience developing and managing KPIs, dashboards, and performance reporting
Hands-on experience leading performance management processes in partnership with Human Resources
Experience working directly with physician leadership and executive stakeholders