Northbeam · 15 hours ago
Technical Implementation Specialist
United States
Full-time
Remote
Entry, Mid Level
$140K/yr - $165K/yr
2+ years expNorthbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data. The Technical Implementation Specialist will own the onboarding and technical setup of new customers, ensuring a smooth integration and helping them achieve their desired outcomes.
Information TechnologyMachine Learning
Responsibilities
Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
Configure product settings, permissions, and workflows
Subject matter expert for API integrations and data migration
Troubleshoot setup issues and coordinate with Support or Engineering as needed
Own onboarding timelines, milestones, and deliverables
Manage customer expectations and keep implementations on track
Communicate progress, risks, and next steps clearly
Train customers on product functionality and best practices
Ensure customers understand how to achieve their desired outcomes
Document configurations and onboarding decisions for handoff to CS
Partner closely with Sales, Customer Success, Product, and Support
Provide feedback on onboarding friction, product gaps, and common blockers
Contribute to onboarding documentation and implementation playbooks
Qualification
Required
Bachelor's degree in computer science, information technology, or related field
2+ years of experience in SaaS implementation
2+ years in solutions engineering and technical onboarding
Experience in customer-facing technical roles
Comfortable with APIs, integrations, frontend technologies, and data concepts
Software troubleshooting and problem-solving
Technical conversations with non-technical stakeholders
Managing multiple high-impact projects concurrently
Strong project management and communication skills
Detail-oriented, organized, and calm under pressure
Preferred
experience with analytics, martech, data platforms, or attribution tools
Benefits
Equity package
Comprehensive healthcare benefits (medical, dental, and vision)
401(k) plan
Flexible PTO policy
12 company-paid holidays
12 weeks of paid parental leave
$500 work-from-home stipend
Company
Northbeam
Northbeam is a platform for marketing measurement that uses machine learning for DTC and ecommerce brands.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$30MKey Investors
HighPost Capital,Silversmith Capital PartnersSilversmith Capital Partners
2025-08-11Series Unknown· $15M
2022-08-16Series A· $15M
Leadership Team
Austin Harrison
Chief Executive Officer
Dan Huang
Chief Technology Officer
Recent News
Destination CRM
2025-12-05
Company data provided by crunchbase