Bob's Discount Furniture · 16 hours ago
Customer Support Resolution Specialist
Fairfield County, CT
Full-time
Onsite
Mid Level
3+ years expBob's Discount Furniture is a leading omni-channel furniture retailer committed to creating a diverse and inclusive workplace. The Customer Support Resolution Specialist provides exceptional support by resolving escalated issues with empathy and professionalism while ensuring customer loyalty through effective communication and problem-solving.
FurnitureHome Decor
Responsibilities
Troubleshoots complex customer concerns and identifies the best course of action
Manages escalated inquiries with a high degree of accuracy and professionalism
Strong written and verbal communication skills
Exceptional active listening skills to fully understand concerns
Skilled in de-escalation and empathetic dialogue
Builds rapport quickly with customers and agents
Maintains a patient and customer-centric attitude throughout interactions
Demonstrates adaptability and flexibility in dynamic scenarios
Proficient with computers and call-center phone systems, including multi-line platforms
Strong time management and organizational skills
Ability to coach and develop customer advocates during live inquiries
Partners effectively with other Customer Support team members and cross-functional departments
Builds strong relationships with external partners, including vendors and media agencies
Provides support for department leadership and contributes to a positive team culture
Qualification
Required
Minimum of 3 years in a customer support or escalation-resolution role
High School Diploma or equivalent required
Self-motivated and able to prioritize in a fast-moving environment
Detail-oriented with high accuracy in written documentation
Strong organizational skills and ability to manage multiple priorities
Customer-centric mindset with commitment to delivering a world-class experience
Strong written and verbal communication skills
Exceptional active listening skills to fully understand concerns
Skilled in de-escalation and empathetic dialogue
Proficient with computers and call-center phone systems, including multi-line platforms
Strong time management and organizational skills
Ability to coach and develop customer advocates during live inquiries
Partners effectively with other Customer Support team members and cross-functional departments
Builds strong relationships with external partners, including vendors and media agencies
Provides support for department leadership and contributes to a positive team culture
Preferred
Expert-level troubleshooting skills
Strong interpersonal and relationship-building ability
Ability to juggle multiple priorities with composure
Demonstrated ability to “roll up your sleeves” and take initiative in a fast-paced environment
Benefits
Competitive Medical, Dental, and Vision Insurance
Generous paid time off including vacation, personal days, holidays, sick time, and your birthday!
401(k) Profit Sharing Plan with a generous company match
Pet Insurance & employer-paid Life Insurance options
Tuition reimbursement, on-demand learning & career progression
Employee discount from Day 1 + exclusive partner discounts
And so much more!
Company
Bob's Discount Furniture
Bob's Discount Furniture is a privately owned chain of furniture stores in the United States.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2026-02-05IPO
2013-12-30Acquired
Leadership Team
Bill Barton
President and CEO
Austin Fredenrich
Talent Acquisition Partner
Recent News
2026-02-07
2026-02-07
PR Newswire UK
2026-02-06
Company data provided by crunchbase