Independence Blue Cross · 12 hours ago
Case Mgr Behavioral Health - Remote (PA/NJ/DE)
United States
Full-time
Remote
Mid, Senior Level
3+ years expIndependence Blue Cross is committed to equity and inclusivity in the workplace. They are seeking a Behavioral Health Case Manager to function as a primary clinical resource for members facing behavioral health challenges, facilitating care plans and providing support to enhance members' health outcomes.
Health CareHealth InsuranceInsuranceMedical
Responsibilities
Telephonically engages members who have a variety of behavioral health challenges to identify barriers to care related to the member’s Social Determinants of Health (SDOH)
Engages with members to identify strengths, needs and goals, in order to facilitate development of care plans. Provides follow-up when clinically appropriate and requested by the member
Serves as a liaison and support, working within the member’s health care team when needed especially when members are involved in complex behavioral health situations that often warrant changes to the member’s care plan
Identifies and provides coaching for members to access online, telephonic and community-based resources that can assist the member in achieving and maintaining their personal behavioral and physical health goals. In addition, assist in maximizing the use of member’s benefits and ensuring coordination of services and outcomes
Provides appropriate clinical assessment, intervention and support to members who actively seek behavioral health support via inbound calls
Qualification
Required
Active PA Registered Nurse
LCSW, LSW or LPC required
Minimum of 3-5 years post licensure experience in an integrated care setting, hospital or other health care setting
Strong understanding of the Social Determinants of Health and Motivational Interviewing approaches to help member's move past barriers to improved behavioral and physical health outcomes
Ability to work independently using critical thinking to resolve complex behavioral, medical, and psychosocial issues with our members
Excellent assessment and engagement skills and ability to adapt clinical skills while using telephonic and virtual means
Embraces new ideas and methods; creates and acts on new opportunities; is flexible and adaptable
Ability to meet individual productivity goals in order to provide quality, cost-effective services and support to members
Exceptional problem-solving and organizational skills required
Works to build relationships and provides exceptional customer service
Able to work effectively as part of a team
Highly professional interpersonal skills
Strong computer skills and experience with Microsoft Office Suite
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app
Preferred
BCBA preferred
Company
Independence Blue Cross
The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alexandra Jorgensen
Senior Vice President Human Resources
Joe Geist
SVP & Market President, National
Recent News
Home Health Care News
2026-01-14
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