ECCO · 7 hours ago
Customer Service Operations Manager
Salem, NH
Full-time
Hybrid
Senior Level
7+ years expECCO is a company that prioritizes people at the heart of its success. They are seeking a Customer Service Operations Manager to lead and improve order operations while driving business transformation across various systems and processes.
Apparel & Fashion
Responsibilities
Lead and oversee end-to-end order operations across SAP and D365 platforms, ensuring accurate, timely, and compliant order-to-cash execution
Manage, coach, and develop a high-performing team, including goal setting, performance management, and ongoing professional development
Drive process standardization, system optimization, and continuous improvement initiatives to improve efficiency, scalability, and customer experience
Support enterprise-wide business transformation initiatives, including ERP enhancements and cross-functional programs
Own order operations flow jobs and allocation, KPIs, and reporting, using data and insights to identify risks, measure performance, and drive informed decision-making
Serve as acting Director of Customer Service in the Director's absence
Qualification
Required
Bachelor's or Associate's degree in Business or related field preferred; 2-4 years of relevant professional experience in lieu of education
7-10 years' of experience in a leadership role within Customer Service/Sales Support or equivalent relevant experience
Excellent communication skills (both verbally and written) and ability to exchange information with others clearly, concisely and professionally
Team player with strong influence, collaborations, strategic and consultative skills
Advanced knowledge of MS Office Products (Word, PowerPoint, Outlook, Excel etc.)
Advanced knowledge on CS/Ops Department Systems (SAP, D365 Finance & Ops, D365 CRM, Adyen, Kount)
Ability to read, write, and speak English at a proficient level
Ability to travel, domestically and internationally, up to 5%
Preferred
Education in Business or related field
Exposure to Project Management or leading initiatives
Company
ECCO
At ECCO, we've kept people walking since 1963. ECCO is an iconic brand based on Danish design, quality, and innovative technologies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Klaus Flock
Regional Chief Financial Officer, Americas
Deniz N. Erda
President ECCO Americas, Group SVP
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